balance will not refund after 2 months

Location/place: bettiah

Name of company/service: bsnl portal

sir
two times my balance will be deducted from the site bsnl portal but my debited amount is not refund.due to this i am very happy for worse serviceof bsnl portal.pl help me as soon as possible.
my contact no 9470201520
recharge no is 9472424253(bihar range)
id on bsnl portal-giashutosh
transaction details
1) transaction id TXT2301201350597
recharge date 23/01/2013
time 11:27am
recharge amount 111

2) transaction id TXT0104201304171
recharge date 1/04/2013
time 8:45pm
recharge amount 111

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