Delay in service

Location/place: Delhi

Name of company/service: IRCTC

My self Saurav verma from delhi.
i applied online for irctc Shubh yatra card on 12/02/13.As per there SLA my card was delivered before 12/03/13,but i am still waiting for the same

they not giving positive response over the phone and mail.kindly do the needful.


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