Location/place: Ahmedabad
Name of company/service: Panoramic Group/ Magic Holidays
I Want to share my bad experience with magic holidays as there is no other way to complain officially I am writing this complaint in order to make a quick solution to my issue.The below is the entire matter in detail, On 20th-29th November 2012 Magic Holidays Ahmedabad (Gulmohor Park mall)call to us regarding the free gift and asked to attend 45 mins programme, at that time we were having busy schedule and the matter was postponed to 30th November 2012, where we attended discussion and person named Mansi(Manager = a big-time lier) explained the membership programme we were partially convinced to join magic holidays but the constraint was I need couple of day to rethink the whole matter and then make the decision,Mansi -: the lier manager told me that the offer price is for that day only and if I am giving the DP then he can block the price for 3 days and if my financial situation is not good for the time being i can opt the EMI option also,I simply asked them to give me couple of days time that is till 1st December 2012, she then told me to give DP of Rs14608 and if not convinced till 10-15 days they will refund the full amount straight way,i thrice confirmed her about the refund if not convinced she assured for the same and i made the payment of Rs 14608 through credit card with condition of full refund,On 3rd to 10th i requested them to arrange for a tour to Thailand for feb she didnot respond and on 12th she asked me to cancel the membership and i will get the refund back. On 12th December 2012 i submitted cancellation request with her signature on it and she said i should receive the refund within or by 45 days. Then we started contacting her after 50days she then stopped attending my calls even. And till date i am waiting for refund i thought process is the best policy but now i think i this is not going to help me. I have the recording for the manager of the company saying you cancel your membership and you will get full refund. I am literally pissed off and i want my full money back at any cost I wish authorized person to look into the matter and do the needful because the kind of harassment and service i have received that is simply not acceptable after all its my hard earned money and i want them back as i already make it clear that if not satisfied i will be refunded back now its more than a month and they are avoiding me i want u to contact me as soon as possible on 9727404968, this is a gentle request to make it possible as soon as.
You can also Contact me on [email protected]
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