Location/place: Faridabad
Name of company/service: HCL
I had purchased HCL Me tablet(V1) tablet on 14-Feb-2013. The piece got defective in no time. The date when it got defective was 15-Feb-2013. Before it got defective it was becoming so hot that it can pull your skin. I wonder what kind of parts( very low quality) HCL put in the Tablet. I went to the HCL Service centre and they told me that the piece is defective and will be replaced within 10 days. There was no reply from HCL after that (What a Customer service?). Afterwards I started calling them and mailing them, nobody still responded.I called the HCL care 15-18 times & also emailed 4-5 times. Afterwards I decided to complaint in Consumer Court and registered a complaint on a site (consumer affaris, govt of india) and got the complaint ID 54648/2/2013. Afterwards, I finally got a call from HCL (At Last) on 21-mar-2013, after complaining of one month. I told them I don’t want HCL company’s tablet now as I am fed up with the service.
You tell me after such a beautiful and timely response from HCL customer care, who would require HCL company’s tablet.
I don’t have the computer at home therefore I took this tablet to gift to my wife. This Garbage I gave to her.
I suggest everybody not to HCL product.
Sanjay kumar
9555024126
Leave a Reply