CHEATED BY SNAPDEAL.COM

Location/place: KADRU RANCHI JHARKHAND

Name of company/service: SNAPDEAL.COM

SIR,
MYSELF UDAY SHUKLA, RESIDENT – 127 NEW A G COLONY KADRU RANCHI JHARKHAND 834002., ONLINE ORDERED DECOR WORLD EMBELLISHED LALTERN WITH BULB,WORTH RS 1895/- FROM SNAPDEAL.COM ON 17 FEB 2013. I RECEIVED MY PRODUCT 25TH FEB 2013. IT WAS THROUGH COD.I PAID RS 1895/- TO DELIVERY BOY.HE LEFT,I OPENED THE PARCEL…I WAS SURPRISED …IT WAS WRONG PRODUCT (ACTUALLY I ORDERED 30 CM HIGH 1895/- ,BUT THIS PRODUCT WAS 18 CM HIGH 1300/-)SECOND DAY ON 26TH FEB I MAKE CALL TO CUSTOMER CARE EXECUTIVES REGARDING THIS HE ASSURED ME WITHIN 24 HOURS COMPANY PERSON SOLVE THIS PROBLEM…TILL 26TH FEB THEY DIDN’T CALL ME ,THEN AGAIN I CALLED THEM…THIS TIME THEY TOLD ME TO TAKE SNAP OF YOUR WRONG PRODUCT AND MAIL ME…AGAIN 24 HOURS HE TOLD TO SOLVE THIS PROBLEM.I SENT MAIL WITH SNAP SAME DAY…..BUT NO CALL CAME FROM COMPANY SIDE …..I IRRITATE FROM THIS DRAMA AND AGAIN I MAKE CALL ON 1ST MARCH…THEY TOLD ME TO SEND BACK YOUR PRODUCT BY ANY COURIER,OUR PICKUP FACILITY IS NOT THERE IN YOUR TOWN, COURIER AMT. WILL REVERSED BY COUPON MODE.SEND COURIER BILL ALONG WITH YOUR PRODUCT. AS THEY SAY I SENT THIS PRODUCT ALONG WITH C.BILL BY OVERNITE EXPRESS COURIER ON 2ND MAR 2013 AND INFORMED BY MAIL. NOW TODAY ON 18TH MAR 2013 I RECEIVED MY PRODUCT…I SAW SAME WORTH RS 1300/- 18 CM PRODUCT AGAIN THEY SEND ME.I MAKE CALL THEM,AGAIN THEY ARE TELLING ME TO WAIT 24HRS. NOW I AM SURE,I AM CHEATED BY SNAPDEAL.COM RS 995/- 595(IN PRODUCT)+400(COURIER I SENT)
MY ORDER NO. IS 882093016 AND ORDER DATE IS 2ND FEB 2013.I WANT TO PUNISH THIS SNAPDEAL.COM PLEASE TAKE A LEGAL ACTION FOR MY MONEY LOSS AND HARASSMENT.
UDAY SHUKLA
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