not giving promised data

Location/place: nagpue

Name of company/service: airtel

Airtel offers 2gb of 3g net services for 3 months on new hand set nokialumia620 but despite calling them several times they are not activating this plan which cist around 1500 ₹.offers says plan is applicable on first active airtel sim inserted in nokialumia620 purchased before 31st march.i purchased my handset on 11th march.but they are not activating plan and every time i called they say me a new reason and now they are telling me that this plan is not loaded in their system.i have proof in box of my handset in which their offer is given but airtel services are denying this.


Comments

2 responses to “not giving promised data”

  1. Namaste Mr. Guota,

    This is to inform you that your concern listed on 16 March 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [email protected]

    We assure you that we are committed to resolving the issue to your satisfaction

    Regards
    Saurav Ahlawat
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  2. Namaste Mr. Guota,

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [email protected].

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Deepak Mohod
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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