gift not recieved

Location/place: noida

Name of company/service: hawlett packard

I want to know, I register for Nikon Coolpix 16MP,6xoptical zoom camera under the scheme Hp Diwali Offer which is not deliverd to me due to late submission of document .
so i got a rejection mail 27 nov 2012 but cheque is not returned to me and amount(Rs 2499) deducted from my Account on 16 jan 2013.
According to my information my shipment returnned to your Gurgoan centre , so tell me the process to get my shipment or cashback which is possible.
to know the full information check in ( Hp Redemption support.com), where mentioned my shipment is in transit

Redemption code:5386572
Notebook Serial no:5CD2200MLM

Please give me optmial solution

Regards:
Abhishek Singh
Mobile NO:9871736602,945270808