Location/place: India
This is to inform you that I had bought a set of 2 jackets from the online shopping company i.e. Seventy MM.COM.They were suppose to give 2 jackets -1 Brown and 1 Orange and it was COD.As I was not at home they got it delivered where my mother made the payment and got the parcel collected.
When I opened it I found the there was 1 Brown and 1 grey jacket ( poor quality) in the parcel.I called up the company requesting them to take back the Grey one and instead send me the orange jacket which was a part of the set which I had ordered.First they said that as it was out of stock they had send the other jacket.Where as till date on the site that orange jacket is available.When I told them to transfer the call to their senior they refused to do so.Next day somebody else called and said that by mistake they had send teh other color.I refused to take the jacket and wanted them to change the product.They said in that case I have to courier them back the jackets and when they get the stock they will send them to me.I told them that unless they refund my money on what basis will I send them their product for which i had already paid.They said its their policy that unless i send them the product they cannot help and I have to adjust and accept their policy.
Now if I write to them they donot revert back.I feel its simply a way to cheat customers and fake them on their deals by sending inferior products.
Leave a Reply