Location/place: Kochi Kerala
Name of company/service: Ebay India
ebay ppl,
ever since i made this purchase on ebay, ive been contacting ebay customer support for receiveing the gift together with my purchase on ebay.
details: my paisa pay id is 32238892632 and item id is 221130528679 and the complaint ticket id is 1-4967106708
ive lot of times contacted customer care thru chat as well as email they told that the gist will be despatched soon but its been severeal months and the gifts are not
even despatched yet and i have no information on it whatsoever. i first raised a complaint on oct 13th 2012, 10 days aftr i purchased the item u can very well see the chat transcripts that i had with customer
care. the details of chat transcripts are:
Customer Support Chat Transcript – SR# 1-6355672222 feb 6
Customer Support Chat Transcript – SR# 1-6090114239 jan 2
Customer Support Chat Transcript – SR# 1-5416327285 nov 17th 2012
every time they tell me one or the other excuses like their promotion team has bulk depatched and i will recieve it in 45 days etc etc and one time they told they will call me in 24 hours and i gave their number and still they’ve not contaceted me. what kind of responsibility is this. its been so many days and i am totally frustrated with your service. i need a reply asap so tht i know the status of my diwali gift i was promised along with my purchase. apart from this ive contacted thru email also a lot of times and no reply at all.
pls take up the matter as urgently as possible and revert back to me and provide me the despatch details of my gift. i am expecting your action on this matter asap.
-nadiq
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