Location/place: ghaziabad/ uttar pradesh
Name of company/service: SONY MOBILES
I had purchased a sony xperia p in the month of june , and by mistake got its screen damaged just after one week of purchase.I had given it for service at the service center and since that date my phone is transferring from one service center to other. Its almost three months passed and no solutions in hand.
Firstly I gave the same to vikas marg , new delhi service center, and they said it will be get swapped with the new one. After few days they said we have ordered the parts and will take time. But they returned back the same saying they had no response from chennai head office and cant help. Then I gave it to bhajanpura, new delhi service center and was informed that it will go to chennai for repair and they kept the set with them for around 20 days , and after that returned the same giving the same reasons as given by vikas marg sevice center. Meanwhile I had also mailed and contacted to customer care but as usual no response and no solutions . Just received a mail from one of your senior executive mr rakshit mahajan, and after that he is also non responsive.
Presently its with chennai again as informed to me by the shitij telecom SONY AUTHORIZED SERVICE CENTRE Shop No. 115 GF AKD Tower Sector-14- Gurgaon,(Job No:W112091801093) since september 19th.
We have been making number of calls to the customer care to track the location and situation of my phone , but the executive there have no information every time just providing with a reference number. today the situation is evn worst.. i have got my cell phoen back but it is not working.. evn when completely charged, it does not operate..
This is a real nuisance , and such a poor service that sony is providing the company should not have launched the model if the parts are not available in case for repair. They are just fooling customers and degrading there name and fame.
I think I should not have invested such a big amount for a sony mobile they don’t worth it.
Leave a Reply