Location/place: Bangalore
Name of company/service: Goibibo
Hi,
I had booked a round trip ticket through goibibo from Bangalore to Ahmedabad.
Carrier : Spicejet
Onward journey : 19th Jan 2013
Return journey : 21st Jan 2013
PNR : TLIHAL
There were some changes in my plan and i wanted to cancel the onward journey.
I was not allowed to do so and was told that since the ticket was booked at a discounted round trip fare, partial cancellation is not allowed.
I called them up thrice and also talked to their senior customer executive but to no avail.
On further investigation, i found out that it was nowhere mentioned that the ticket i booked was at discounted fare. So logically i should be allowed partial cancellation.
I bought up this issue with concerned authority and they had no answer for it.
They didnt allow the cancellation nor did they refund the money. I feel cheated.
I have snapshots of the screen proving my point. If this issue is not resolved i will be forced to publish them.
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