Location/place: Mumbai
Name of company/service: Loop Mobile
Sir,
This is to inform you with ref: mobile no 8082006003, I have been charged for the internet usage despite of having it under scheme.
I had recharged with Rs.148 to subscribe for the ‘Giant Plan’ as mentioned on companies website http://loopmobile.in/prepaid/prepaid_giantprepaid_plan.php
I should be eligible for freebies as mentioned in the plan. I got 5000 loop2loop mins free and 3000 SMS free. However the scheme also mention 2GB net free but I am bening charged for the same.
When approached to the loop gallery at Malad – SV Road, Mumbai the grievances was not addressed correctly. In fact the executives addressed arrogantly and were not ready to accept the mistake. They said the plan is invalid despite being mentioned on their website. Also it was surprising to know that half of the plan was given and for the Net which they are charging they don’t have any answer.
As per the plan I shouldn’t be charged anything.
Kindly look into the matter at the earliest and company like Loop Mobile should be penalized for distasfying their customers and behaving inappropriately with them.
Regards,
Tejas doshi
Leave a Reply