Unfair Balance deductions

Location/place: Lucknow, Uttar Pradesh

Name of company/service: TATA DOCOMO

My name is Ankur Singh Mob No. 9044155686 (Prepaid Connection) and I am using your TataDocomo Service since 3 years but these days I am really very fedup with your sudden unauthorized balance deductions.
On 23rd January 2013 My balance was Rs.180 at around 9 pm. But today morning i.e 24th January 2013 My balance is Rs
8.31.
Now my question to you is Why there is sudden hefty balance deductions even when I have not used any of your service.
When I called up your customer care no. on 24th January morning they not even bothered to listen my complaint properly.

In addition I want to tell you that I have never used your GPRS service ever and this you can check from your previous records. I also want to tell you that I have already deleted your GPRS settings from my phone 3 months back then why this balance deduction has taken place?


Comments

6 responses to “Unfair Balance deductions”

  1. Tata Docomo Avatar
    Tata Docomo

    Dear Ankur,

    We have received your complaint and we will ensure it is resolved soon.

    Thanks and Regards,
    Customer Care
    Tata DOCOMO.

  2. Tata Docomo Avatar
    Tata Docomo

    Dear Ankur,

    Your complaint bearing number PBR12177036 is registered and will be resolved soon.

    Thanks and Regards,
    Customer Care,
    Tata DOCOMO

  3. My name is Mohit saxena Mob No.
    9993755922(Prepaid Connection) and
    I am portable to but these days I am
    really very fedup with your sudden
    unauthorized balance deductions.
    On 12th feburary 2013 My balance was
    Rs.123at around 12pm. But today
    morning i.e 13th feburary 2013 My
    balance is Rs
    23.My name is Ankur Singh Mob No.
    9044155686 (Prepaid Connection) and
    I am using your TataDocomo Service
    since 3 years but these days I am
    really very fedup with your sudden
    unauthorized balance deductions.
    On 23rd January 2013 My balance was
    Rs.180 at around 9 pm. But today
    morning i.e 24th January 2013 My
    balance is Rs
    8.31.
    Now my question to you is Why there
    is sudden hefty balance deductions
    even when I have not used any of
    your service.
    When I called up your customer care
    no. on 24th January morning they not
    even bothered to listen my complaint
    properly.
    Now my question to you is Why there
    is sudden hefty balance deductions
    even when I have not used any of
    your service.
    When I called up your customer care
    no. on 13th feburary morning they not
    even bothered to listen my complaint
    properly.

  4. please mujhe mera balance de dijeyea.

  5. My name is Mohit saxena Mob
    No.
    9993755922(Prepaid
    Connection) and
    I am portable to tatadocomobut these days
    I am
    really very fedup with your
    sudden
    unauthorized balance
    deductions.
    On 12th feburary 2013 My
    balance was
    Rs.123at around 12pm. But
    today
    morning i.e 13th feburary 2013
    My
    balance is Rs
    23Now my question to you is Why
    there
    is sudden hefty balance
    deductions
    even when I have not used any
    of
    your service.
    When I called up your customer
    care
    no. on 13th feburary morning
    they not
    even bothered to listen my
    complaint
    properly.

  6. My name is Mohit saxena Mob
    No.
    9993755922(Prepaid
    Connection) and
    I am portable to tatadocomobut these days
    I am
    really very fedup with your
    sudden
    unauthorized balance
    deductions.
    On 12th feburary 2013 My
    balance was
    Rs.123at around 12pm. But
    today
    morning i.e 13th feburary 2013
    My
    balance is Rs
    23Now my question to you is Why
    there
    is sudden hefty balance
    deductions
    even when I have not used any
    of
    your service.
    When I called up your customer
    care
    no. on 13th feburary morning
    they not
    even bothered to listen my
    complaint
    properly.please give me my balance

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