Location/place: Hamirpur, Himachal Pradesh
Name of company/service: IRCTC (Indian Railway Catering and Tourism Corporation ) Limited
Sir
I had booked a railway ticket from IRCTC on 19 sep 2012. But I had not travelled as my exams were cancelled.
So I had filed TDR (Ticket Deposite Receipt) with reason “Passenger Not Travelled” for PNR Number: 2708751875 on 6 oct 2012. As per the Extant Railway Rules I should have been refunded half of my total ticket charge within 90 days of filing TDR.My total ticket charge is Rs. 600 but I was refunded only Rs. 75. I have complained to IRCTC twice on email :” [email protected]” on 11 jan 2013 and 17 jan 2013. In response they said,”We would like to inform you that your below enclosed email has been forwarded to the concerned department.You will receive a reply in this regard shortly”.But niether I didn’t get any mail further regarding the matter nor any progress in my refund. Even after talking on IRCTC helpline (011 39340000 ) there is no progress in my refund. I am not getting any trustable response from IRCTC.
So please help me.
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