POOR CUSTOMER SERVICE

Location/place: HARIDWAR

Name of company/service: NOKIA

Dear Sir / Madam

Below is my conversation with Nokia customer care.
Pls.take action to resolve the issue.

Happy Republic day-2013

Manoj Rajput
9997682467

——-Original Message——-

From: [email protected]
Date: 21/01/2013 4:29:20 PM
To: [email protected]
Cc: [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]
Subject: Fw: Customer Complaint Reminder…………………………………2

Dear Sir / Madam

Below is my conversation with Nokia customer care.
pls.take action to resolve the issue.

Manoj Rajput
9997682467

——-Original Message——-

From: [email protected]
Date: 16/01/2013 7:09:49 PM
To: [email protected]
Cc: [email protected]
Subject: Fw: Customer Complaint Reminder…………………………………1

Dear sir,

I came to Know over phone that you have repaired my set, so now I want a Reliability report of my hand set in which it should be clearly mentioned from your side. What was the issue in my hand set and what action taken against issue by you . This report certified by an government authorized organization.I am not happy with your previous services.

Can you provide above required certificate or not?

मान लीजिए आप एक डाक्टर हो और मेरा मोबाइल मेरा बच्चा है / आपने कैंची दर्जी की दुकान से ,चिमटी हलवाई की की दुकान से,इसी तरह से सारे औजार एकत्र करके उसका ऑपरेशन किया जिससे उसकी वह
समस्या तो हल हो गई लेकिन इस तरह ऑपरेशन करने का तरीका गलत है / जिससे और काफी सारी संक्रामक बिमारिया हो जाती है जिसका जिम्मेदार वह मरीज नहीं बल्कि वह डाक्टर है / जो सुविधा नोकिया ने
प्रदान की है उसका उपयोग आप नही कर रहे, ग्राहक आपसे कह रहा है कि इन सुविधाओ का उपयोग करो मेरे मोबाइल के पुर्जे खराब हो रहे है /
ग्राहक की आवश्यकता के अनुरूप अपने उत्पाद में निरंतर सुधार लाते हुए विश्वसनीय सेवा प्रदान करना एक अच्छे उत्पादक का कर्त्तव्य होता है, ग्राहक समस्याए बताते है आप उनका समाधान करते हो ,जिससे
आपका उत्पाद गुणवत्ता से परिपूर्ण होता है / उत्पाद आपका अच्छा है लेकिन आपके कर्मचारी अपना कर्त्तव्य भली भाँति नही निभा रहे या तो आप अपने ग्राहक हटा दो या इस तरह के कर्मचारी,जिससे नोकिया का नाम ख़राब हो रहा है / आप अपने कर्मचारियो को प्रशिक्षण और मुझे मेरा मोबाइल दिलाने का कष्ट करे /
जय हिंद
मनोज राजपूत
9997682467

——-Original Message——-

From: [email protected]
Date: 13/01/2013 1:34:18 PM
To: [email protected]
Cc: [email protected]
Subject: Customer Complaint

Dear Sir / Madam.

I bought a New Nokia C6-00 Phone on 8/1/2012 from Haridwar (UK). But Now the currently it is not working properly .It have below mentioned problems:-
1)It hangs
2)System Error show
3)Photos Memory Full Show
4)It automaticall Switch Off
I have shown this set on NOKIA Care at RANIPUR MORE, HARIDWAR (UK) on dated 15 Oct. , 29 Oct. , 16 Nov. , 01 Dec., , 13 Dec.2012
Your nokia care centar unit is not given proper service to me,I decided to launch a complaint to the consumer forum for the ignorance and lethargic of the service center.
Also this is very noticeable that the people working at Care centers are very careless about the customer & they are not responding to customer’s complaints properly
Engineers are not able to repair my ( Under Warranty Nokia C6-00 ) mobile & they do not pay attention towards our complain, they always said that

Please Provide
E-mail ID and contact no. Of managing director of NOKIA.

I have gone with my mobile NOKIA C6-00, IMEI no.357901047549157. Which is
Under warranty.
I have shown this mobile set 5th time in NOKIA care , Ranipur more
Haridwar (U.K.)
I saw there that NOKIA has arranged all service facility like ESD mat, ESD
Grounding and ESD wrist strap but engineer were working there without ESD
Sleeper and wrist strap .They have hanged wrist strap on side hanger. If
They will work without ESD precautions, it will affect mobile components
.If they will so careless with our mobile then they are joking with
“NOKIA COMPANY”.
I Think they are not aware about ESD, if they know about ESD then they are
Spoiling the name of NOKIA.
So, it is our suggestion that they need training about ESD. CCTV camera
Should be there, it will help to see their activity to NOKIA,s management
That how they are spoiling the name of NOKIA.

Manoj Rajput
9997682467