Timtara -either money or product provided

Location/place: Chennai

Name of company/service: Timtara.com(Infosecure Consulting Pvt. Ltd.)

Purchased a product from timtara.com on 02/01/2013. Still not dispatched from their end and asking me to wait. Asked to refund money, but no response from them. Fraudulent service. kindly help.
Order Id:10380464
Purchased through credicard.
any resolutions ?? help please