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Excess biling and menal harrasment by Tikonat

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Location/place: Noida

Name of company/service: Tikona Digital networks

My Tikona User id is 1106718988 and docket no. of complaint is 1-2459051348.
In the month of June 12, I got the internet connection from Tikona service provider which was a big mistake of my life and I experienced the worst service ever.
After experiencing the worst service, I complaint to the customer care lot of time (almost 10-15 times) within a period of 2 months but they didn’t resolved the issue properly and then I decided to surrender the connection and after few days of trying to lodge the complaint, my complaint finally got lodged on 6 or 7 Aug 2012 with urgent request but they didn’t disconnect the connection and billed me even after lodging the complaint upto 8th September 2012.
During the period of disconnection I didn’t used the Tikona service for a single day even I disconnected the instruments also but their billing showed excess usage by me .. I was amazed how this can happen ? when i had not used the internet connection for a single day I got usage bill. After this I requested lot of times for a session history of usage, which I got only after complaining to their appellate authority (twice) Mr. Nair and again I was surprised after viewing the session history because session history shows usage even after disconnection of service confirmed to me by Tikona itself (8th sep).
The story of surprises and shock didn’t end here. After writing lot of mails to Tikona ,their customer care sent engg. , who took the instruments after checking and instruments was working at that moment but till date I am getting two kind of replies from their customers care
1. We have not received instruments till date even their engg. Confirmed me that they had submitted the instruments in company.
2. Your instruments are faulty and billed me Rs 1500/- for this.
Few days back i again got the call from customer care to submit the instruments. I am really get pissed off now because even after raising issues with appellate authority I am not getting resolution for issues but yes now they again surprised me and today I got call from their legal department who said they will file a case against me Tis Hazari court for non- payment of bill.
I am requesting to ever body, please don’t take Tikona connection they will harassed you mentally lot .

Comments

One response to “Excess biling and menal harrasment by Tikonat”

  1. Jay Avatar
    Jay

    I have gone through same experience. Even after I disconnected my internet connection as per their process and their engineers had collected the instruments, they kept generating the bills for each month. And calling me every now and then.
    I stopped picking up their calls and never paid them. I also wrote to customer care but that didn’t helped.
    Do not get frightened by their threats of pulling you to the court. In fact your side is clear and you should not scared of anyone. Most probably these are not actual lawyers who are calling you. In general these are VASALU companies who scare people and make them pay the bills. These are not actual lawyers. In face you should tell that you will pull them into the court for mental harassment. We never use our rights and get fooled.

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