Location/place: Gorakhpur, Uttar Pradesh
Name of company/service: Hero Electric
I PURCHASED CRUZ MODEL OF HERO ELECTRIC ON 27 APRIL. AT THE TIME OF PURCHASE THEY SAID THE ESTIMATED LIFE OF BATTERY IS 18 MONTHS BUT ON CONTRARY THE BATTERY WORKED ONLY 5 MONTHS. AFTER THAT I COMPLAINT FOR MY BATTERY REPLACEMENT AND THEY SAID THE REPORT HAVE BEEN SENT TO THE COMPANY FOR CLAIM. AFTER TWO MONTHS WHEN I WENT FOR MY CLAIM THEY SAID THE REPORT HAVE NOT BEEN EVEN MADE YET, HOW COULD IT BE SENT. THEN THEY KEPT MY SCOOTY FOR TWO DAYS FOR PREPARING A REPORT. STILL AGAIN ALMOST 2 MONTHS HAVE PASSED BUT I STILL NOT GOT MY BATTERY REPLACED. I AM A STUDENT AND I USED TO GO SCHOOL WITH MY SCOOTY BUT NOW ITS IN TO CONDITION TO WORK.
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