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Double deduction of GPRS pack & pack not activated.

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AdminPost
in ,

Location/place: surat

Name of company/service: Reliance

Respected sir,
I Prarambh P. Shah, a user of RELIANCE GSM connection (Mobile No: 9016349057 Registered on name of my father Pradip J. Shah) is in regular use of a GPRS pack of Rs.47 providing 100mb of GPRS data/day for 30days. Since past 3months i am facing problem of double deduction (i.e. 47+47) every month after i have opted for auto renewal option. Latest renewal deduction was done on 17/12/12 of Rs. 47+47(Rs.47 Wrongly deducted). I noted a complain thrice on 198 customer care number on 17/12/12, 27/12/12, 31/12/12 respectively but the response was rude and unsatisfactory. Lastly they also refused to note my complain and try to resolve it further. I also went to reliance center 5 times but they say they cannot help me and complaining on 198 is the only option. Being in teen age internet has become a necessary part of my life both acadamically and socially. It has been 14days now but still i have not got my refund nor i was provided with service for which charges were deducted. Lastly(on 31/12/12) I had to recharge my account with Rs.47 again to avail GPRS service. I hope resorting to Consumer Forum will quickly help me with my problem and take strict action against company who deducts charges wrongly and also never provides proper service.

Comments

3 responses to “Double deduction of GPRS pack & pack not activated.”

  1. RCOMcare Avatar
    RCOMcare

    Dear Customer,

    We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

    Regards,
    RCOMcare

  2. Prarambh Shah Avatar
    Prarambh Shah

    Complaint was not resolved. I have not received my refund yet. Even after explaining things clearly to your executive money has not been refunded. And i also have message received from the company as a proof of my double deduction. If the company is not ready to solve it i will resort to MNP n leave the dissatisfied service given by you happily. I request you to check my balance usage for your reference and help me quick resolving it. Every time i talk to executive they say they don’t have my details of usage of my balance so the matter is not clearly visible to them. The main problem lies with the VAS Subscription service which has a defective pattern to deducting balance for renewing the scheme. If you want i will post the message from the company here to you.

  3. RCOMcare Avatar
    RCOMcare

    Dear Customer,

    We tried calling you on the given number but we were unable to reach you, As per the confirmation received from the respective team, we wish to inform you that the denomination of Rs 47 GPRS pack was been charged to you only once not trice, hence we cannot processed any waiver for the same.

    Regards,

    RCOMcare

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