Location/place: Manipal
Name of company/service: Reliance net connect
This is with regards to the’ reliance netconnect’ how it is harassing the paying customers. I had a connection from them from 18th of October 2012. One fine morning [evening] one arrogant unprofessional fellow in the company who thinks that the customers are dust particles disconnects my connection. This happens to be Saturday evening, the 27th of October 2012. On Sunday when I did contact the customer care, I was told that the documents are not in order – my question is if the documents are not in order why did they give connection in the first place [based on those documents I have been given 3 cell phone connections by 2 different companies – one of the connections is used by my daughter]. It should be prudent to take disciplinary against the employees of the Manipal outlet for giving a bogus connection. Should they choose Saturday evening to disconnect the service as if they have grudge against the paying customers!
I went to the reliance shop at Manipal [at 11 AM Monday, the 29th Oct] where I was given the connection and submitted all the documents including a photo which I had to get a fresh one as I didn’t have any old pass port size photos. I was told the connection would be restored within 24 hours. I made calls after calls to the outlet at Manipal as well as the customer care – only arrogance and irresponsibility was the answer. This in fact caused me such an inconvenience as despite my busy schedule I had to run around to submit the documents and make calls. More than anything I was without an internet connection for more than 72 hours for no fault of mine and without prior information or notice. The company had my registered cell phone and they could have provided advanced information to submit the documents, which they did not. Same thing when I asked them I was told that they need not inform, to disconnect the services as and when needed and it is the company rule – anytime the connection could be stopped!. Can these companies take customers for granted? Can anybody tell me how to get compensated for the irregularity in the services of this reckless company? My sincere advice for the company is to verify all the documents before you provide connection. Should you require any document down the line inform the customers in advance and once the document s are resubmitted clearly put a time line for reconnection and give information to the customer accordingly. Train your outlet people and the customer care representatives to talk properly and politely to the customers as we are their bosses!.
Dr. Antony Sylvan D’ Souza,
Professor, Head & Director of Post Graduate studies
Department of Anatomy,
Kasturba Medical College,
Manipal University,
Manipal, Karnataka, India-576104. Email: [email protected]
Telephone: [+91 0820] 2922780 / 2922327 [office], 9741161876, 9591521780
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