Location/place: AHMEDNAGAR
Name of company/service: HYUNDAI MOTORS INDIA LIMITED
MY COMPLAINT IS AGAINST HYUNDAI MOTORS INDIA LIMITED AND ITS DEALER IN AHMEDNAGAR NAMELY JAI MALHAR, SHIRDI ROAD. DETAILS ARE AS UNDER:
NAME : NANDKISHOR J. LOHE
CONTACT : +919822785515
CAR PURCHASED : HYUNDAI SANTRO G PLUS
DATE OF PURCHASE : 01.11.2010
EXCHANGE BONUS ASSURED : Rs.15,000/- (All documents duly submitted at the time of purchase and also submitted again in April 2012)
DEALER : JAI MALHAR, SHIRDI ROAD, AHMEDNAGAR
There was assurance of exchange bonus of Rs. 15,000/- on purchase of New Car from Hyundai if there is sale of old vehicle of another make. I owned a maruti 800 and sold the same and bought Santro. However, i have not received exchange bonus received till date. There have been numerous reminders / inquiries to dealer as well as customer care of HUNDAI INDIA.
They are the worst customer care i have ever seen. There is no co-operation since past two years for exchange bonus due from the company. There are only false assurances given to us. No one calls up neither responds to the query. Looks like Hyundai India is fooling around with people under name of CUSTOMER CARE wherein there is no value of CUSTOMERS and CARE is the far off word to be understood.
NOTHING HEARD FROM DEALER, CUSTOMER CARE CALL CENTRE, WEB COMPLAINTS AS WELL AS FEEDBACKS. NO BONUS RECEIVED. FORGET RECEIPT, THERE IS NO RESPONSE AT ALL FROM ANY OF THE PERSON RELATED TO HYUNDAI. I HAVE ALSO WRITTEN TO HYUNDAI INTERNATIONAL TWICE BUT THERE IS ALSO NO RESPONSE.
Apart from just Rs. 15,000/- it involves interest cost and all ancillary cost of communication and again sort of harassments from dealer for settling the issue for some free servicing or freebies, etc.
Can you please help us to recover the amount and publicise the company treatment to Customer Care
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