Location/place: PONDICHERRY
Name of company/service: ALCATEL and FLIPKART.COM
I Dharmendra kashyap, a Ph D student at The Centre for Bioinformatics, Pondicherry University,living in POndicherry, booked online an Alcatel mobile model no OT-710 D from flipkart.com An Online selling company on 17-08-2012, got it on 27-08-2012.
I sent that mobile to my younger brother Sachin Kumar kashyap living in Bialspur, Chhatisgarh. Owing to the problem with the battery back up I wrote back to flipkart.com on 17-sept-2012, they gave me some procedure to follow for improving the battery backup, After following the procedures my brother got no improvements.
So I wrote back again on 25-sept-2012 to flipkart and they said me to go to nearest centre if I am not satisfied with the product and when I said about the replacement they said that the battery back up which I told them is 3-4 days with normal usage, it is quit satisfactory for them and they can not take it back and refused for replacement.
when I said about the technical specification given in their website which states the backup for upto 800 hrs and 16 hours of talk time, they said that I should better go to nearest service centre and do neccessory steps personally and stated that they cant do any more in this matter any further.
so my younger brother who lives in Bilaspur city in Chhattisgarh went to the authorized centre in Bilaspur. First they refused to entertained the complaint, then after some days after showing them the service centre list provided by the Alcatel in Chhattisgarh they got ready to help me. After repeated visits to the centre in Bilaspur with no results, on 19-oct-2012, the owner of the service centre in Bilaspur refused to do any help.
On 18-oct-2012, I wrote back to flipkart.com for this problem, they again asked me to go to the Authorized service centre and said they will not replace the battery as its aready two month over in this process.
Now I got no option but to write a complaint against the Flipkart.com and the Alcatel India.
I NEED FURTHER SUGGESTION IN THIS REGARD…..
Leave a Reply