Charging for there Faults

Comments

5 responses to “Charging for there Faults”

1. 

   Tata DOCOMO

   October 8, 2012

   Dear Customer,

   Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link – http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

   Thanks and Regards
   Customer Care
   Tata DOCOMO.
2. 

   Dhiraj Dadlaney

   October 9, 2012

   my number is 7208091917
   alternate number is 7208091910
   Email ID [email protected]
3. 

   Dhiraj Dadlaney

   October 9, 2012

   This is chat log
   Welcome to Tata DOCOMO Chat. Please wait while representative is identified…
   Your chat session has been assigned to Tata DOCOMO representative.

   {Ram} Hi Dhiraj Dadlaney . You are on line with Ram . How may I assist you?
   {Dhiraj Dadlaney} hi
   {Ram} Yes please
   {Dhiraj Dadlaney} I activated Gprs RS 99. 6 GB Plan on my mobile number when I bought my new number. when I got the Welcome call It was confirmed that I have a RS 99 6 GB internet plan activated on the mobile and even the Gallary Guys confirmed that But when I got my bill I was charged for the Internet DATA used by me. When I logged a complaint with the Tata Docomo guys they said I had activated the RS 99 100 MB plan I explained them that this is not my fault and why will I activate a 100 MB plan whe I am getting 6 GB plan for RS 99. but they said the bill is corret annd I need to pay the bill Please
   {Ram} Sorry to hear that , may I Know your number?
   {Dhiraj Dadlaney} 7208091917
   {Ram} I have checked your details and sorry to inform that we do not have the facility to access your account as it is corporate account, we have a separate dept for the same
   {Ram} Your account is under corporate connection where we do not deal with the same.
   {Ram} But we do not deal with corporate accounts.
   {Ram} You will have privilege customer care for corporate accounts.
   {Ram} Kindly send a mail for the same to [email protected] from your corporate mail id. So that you will get the details in mail.
   {Ram} You can also call on 1515 from corporate connection.
   {Dhiraj Dadlaney} I had uploaded this to the connsumer forum and they have sent a message to get to the chat support to get help
   {Ram} Sorry , we deal with docomo GSM normal /retail mobile services only , as of now there is no chat support for corporate dept. , kindly call the above number to get connected to concerned dept.
   {Dhiraj Dadlaney} 1515 number not working
   {Ram} I can understand sir, kindly check after some time , 1515 is working fine as checked
   {Dhiraj Dadlaney} so you will not help i will past this chat on the consumer forum again
   {Ram} Sorry , there is no option to check or access corporate accounts at our end
   {Dhiraj Dadlaney} ok then i will past this as they have asked to chat on this link so I will let them know that they are not help ful thank you
4. 

   Tata DOCOMO

   October 9, 2012

   Dear Dhiraj,

   We have received your complaint and we will ensure it is resolved soon.

   Thanks and Regards,
   Customer Care
   Tata DOCOMO.
5. 

   Dhiraj Dadlaney

   October 12, 2012

   Hi

   I belive you guys are not intersted to resolve the issue
   IF my complaint hass been launched for the billing problem then why am i receving message that I need to pay the bill or my connnection will be cancled
   Why should i pay the incorrect bill that has been gennerated because of your agents mistake.
   Please inform me If you guys are ready to help or should I need to disocnnect my mobile number as I will not be able to manage without mobile as all my inportant work is done on mobile. if you guys cannot help then please advice i will arrange a differnet number for my self. as i do not want that my number is disconeccted becuase of you mistake I am ready to pay the bill for the mobile service that I had used but will not pay the extra charge that has been added for data because of your mistake
   Please reply soon
   Thanks
   Dhiraj Dadlaney
   7208091917