service charge on total food bill

Location/place: mumbai

Name of company/service: pizza hut

every time i visit pizza hut or any up market food joint i am asked to pay 10 pc service charge on which there is a further 12.36 pc serv tax. My argument is under which law is there a compulsion to pay additional charge. Secondly isnt it part of responsibilities to serve when they have outlet. Thirdly why always consumers have to bear the brunt. E.g if i have a billing of 3000 i have to par 300 rs by default a serv charge. That is huge tip? and what is the prof it reaches to people who serve? this is trend thst has started to blow up margins of these outlets. Requedt resolution


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