Location/place: Mumbai
Name of company/service: HDFC Life
Policy No.10421219
I would like to bring to your attention an unresolved complaint for which HDFC Life officials at all 3 escalation levels do not even have a basic courtesy to acknowledge or respond to any of my queries. This itself speaks volume about the scant respect they have for their customers. Consumers beware before taking any Policy from this Company.
Furnish below a gist of my complaint:
I approached them for preclosure of my policy for which I was paying regular premium for more than 5 years because of some emergent medical needs.
1. Request for closure was hand delivered on 28-Aug-2012 and the same was processed by them only on 03-Sep-2012 inspite of the emergency. The delay has also resulted in lesser Net Asset Value and consequent reduced maturity proceeds. To add further to my woes, their Cheque of 3rd was received by me only on 10th evening and I really wonder what they were doing with the cheqye till then.
2. Though I requested for payment through RTGS, the same was sent by Bankers’ Cheque. When RBI is pushing for Electronic transfers to avoid delays, HDFC life choose to inconvenience the customers by sending bankers cheque by which they can enjoy the float for a longer time, which is quite an unethical practice apart from inconveniencing the customer who has approached you for emergency.
3. Though the Bankers’ Cheque was dated 03-Sep-2012, it was received by courier only on 10-Sep-2012 evening, which I could encash only on 11-Sep-2012. This speaks of the operational inefficiency at HDFC life which puts their customers to great inconvenience.
4. The person refused to accept the blank cheque which was required by them on the pretext that the name of the account holder was not printed. I informed them that I myself am a staff of that bank and all banks do not issue name printed cheques for all SB customers. In fact, I also explained to them that majoirty of my premium was remitted through ECS from the same account and that could be seen from their records.
They chose to ignore everything for reasons best known to them, and closed it after a week, issued a cheque, which reached after 7 days, within Mumbai city. The amount was close to Rs.5 lakhs and the preclosure was done in an emergency and was conveyed to the people also and they did not have a basic humanitarian approach also for this.
The complaint was sent to the three gentlemen (Ravi Chikam, Parthasarthy, Khushru) as per their escalation procedure and none of them even bothered to even acknowledge or respond. It is not known why the company need to put their names in the website and pay them salary for doing nothing and inconveniencing consumers.
I solicit your intervention for what is rightfully due to me and for all the mental aganoies created by them, HDFC life should seriously look into the quality of people they employ, who do not have even basic courtesy to acknowledge or respond to the genuine grievance of the customer.
I certainly want the people to be brought to the books and the company is made aware of the quality of people they employ and consumers are informed of the quality of service the company provides.
Let me see whether any response come from any one for this… I am keeping my fingers crossed.
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