Location/place: ALLAHABAD
Name of company/service: BHARTI AIRTEL
On 2nd October 2012, I requested by e-mail for international roaming facility on my prepaid mobile 9559194897. On 3rd October 2012 the service provider company replied as “We wish to inform you that the International Roaming Service would be activated
by default on all airtel Prepaid numbers. There is a monthly rental of Rs.99/-”
So, I recharged my prepaid account with Rs 200/- on same day, and informed to the company to activate/provide me international roaming. but the company replied as “We regret to inform you that currently we are unable to provide International
roaming facility to the UP East subscriber as it is unavailable for
subscription.
We hereby confirm that should this be possible in the near future, we would be
happy to revert to you.”
I recharged my prepaid account only for international roaming. an now company refused my request after recharging my account with Rs 200/-.
Kindly take necessary action on the company and please issue and order/direction to the competent person to provide me international roaming.
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