PF not refunded from past 1.5 years

Location/place: Pune

Name of company/service: # global services,pune

HI,
i had submitted my PF in May 2011 and again in Nov 2011 and whenever i call th PF office either they will say they were closed for months or we have not received my letter or we are checking. Please help.
Pf details:
MH/bAN/46320/32523


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