Location/place: haridwar
Name of company/service: idea cellular
INDIA’S WORST CELLULAR OPERATOR IN CUSTOMER CARE IS IDEA
I have a connection of idea no. 9837790793. which is my post paid connection,
I am trying to approve facility of conference calling for one year, for that I have visited
Idea points in Haridwar. But the customer care of the idea point also dull, lazy and
irresponsible for their duties.
Many time I have call to 198 but no complaint made by them regarding call conference
facility.
Now, I have a mobile with 3G enabled. I requested to customer care for 3G plan 250,
on date 13.08.2012 but without calling or sms, they shown me not interested.
Again, I requested for same 3G plan on date 16.08.2012, and I received call regarding
my request and my 3G activated on 22.08.2012 at near about 4:00 pm and I enjoyed
3G service.
But next morning on date 23.08.2012 I found early morning that 3G logo was disappeared
from my mobile, I called to 198 and 12345 for that problem but executives told me due to
technical fault it was happening, wait for evening.
In evening, I found only G symbol instead of 3G on my mobile screen, then next morning
I called on 198 and 12345 regarding 3G service, and that time they told me you have never
requested regarding 3G services and you have added service of GPRS service of 0 rental.
That time I decided to go on consumer court and campaign against Idea cellular
through social networks, and by different ways.
INDIA’S WORST CELLULAR OPERATOR IN CUSTOMER CARE IS IDEA
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