Cheating and False information / promise made to Customer during Holiday Booking

Location/place: Tadipatri / Anantapur / AP

Name of company/service: Bag it Today Holiday Package. An India Today Group

I have booked an holidat pakage from Bag it Today and INDIA TODAY GROUP on 5th may 2012, My Order id is 1017525287. As per their Executive prior to booking, it was told that,if i book a holiday package before women’s day, i will be recieveing a women day gift worth of 2500 rupees within 14 days from the day of booking. The same thing was also told during the verification call made to me to confirm my address and other details after making the booking.

Its been more then 3 month, but till date i have recieved nothing. not only me, all the others whom i know and who had book the holiday package with them on the eve of women’s day had not received their gifts. My husband have mailed them several time but the matter is still unresolved. Either they dont respond to your mail promptly and even if they reply by god grace, they ask to bear with them for some time. I found it heart breaking that the holiday which me and my husband have planned by way of this package is in shadow from starting itself. They neither having any regret for false promises made to the customer nor does you have any courtesy to respond as per your own promise on the query raised by the customer.Now tell me how can I have a trust on them regarding my holiday? I really worried and I am sure by seeing all this, that if I would go for a holiday as per the package, it will going to be another bad experience of my life and even a greater mistake committed by me even after knowing how these group dealt the case and a customer in the matter.

Hence keeping all the above in mind, I had requested them vide mail dated 04.08.2012 to refund my amount of rupees 5998 /- at the earliest. But till date they have not refunded my amount and as per the experience i had with them, they will not going to do that any soon.

I want my money back and at the same time want to warn others not to trust Bag It Today, an INDIA TODAY group for atleast in the matter of holiday package.