Location/place: Sion/Mumbai
Name of company/service: Lenovo dealer chembur
Respected Sir,
We are very displeased and quite annoyed, due to the deceitful behavior of Lenovo authorized dealers in chembur address.
We have been in association with this dealer for around 3 years now, since the purchase of a Lenovo G550 core 2 duo laptop in october2009.
We had bought the laptop from this dealer, as we found that this was the authorized one in our vicinity.
Also the primary reason to go for Lenovo was the trust and belief in the brand IBM, so even though we were getting laptops of the same configuration in other brands at a cheaper bargain, we opted for Lenovo.
Initially we had no issues, but after a year, the battery backup starting giving lots of issues. We went to the dealer for this issue, the resolution he provided earlier was that probably the laptop could still be running on the adapter, but for backup we need to replace the battery. Ultimately we decided to change the battery, so he suggested we need to change both the battery and adapter for the issue.
We were said that the original would be very expensive, a local make would be cheaper and would be given a one year replacement if any issues, but the local one itself(battery+adapter) costed us Rs 5500, but since we trusted this Lenovo dealer we were ok for it and bought the adapter + battery at the quoted price by the dealer(Rs 5500), bill for the same is attached.
But within a week of buying the parts, we had the adapter giving issues, and again we took the laptop to this dealer, he said that the adapter was faulty and the company will replace it. After two weeks he called up and said that the adapter was replaced by the company, kindly refer the image of the adapter, we realized later that it was a old one that he had just repaired and given to us.
But out dilemma did not end at this, after bringing the adapter home, we found that still it was not working having some problems after some usage, again we ran to this dealer, this time he said adapter was fine, replace the power supply cord was faulty, so we bought one from him for Rs 200 and this too was an old one that he had.
But this time we were sure all problems are resolved, but no again, after using the adapter for ½ hour at home, the adapter went bad, and this time it was the last straw of patience left with us.
We just went upfront and confronted the dealer, he was baffled and was giving all kinds of reasons, saying that things were authentic, and blaming us for not telling the correct problems.
Having said all this we would like to ask if authorized Lenovo dealers behave in this way, where should we look out for. The concern is not much on the money part, but for the deceit that has occurred with us, and that too with an authorized Lenovo dealer, this is sheer disgrace for Lenovo the brand and can never ever trust this brand again in our lifetimes.
Coming to the point, we would like you to look seriously into this matter and make sure that the dealership should be cancelled and strict disciplinary action taken against the people involved. Kindly keep us informed about the proceedings.
The dealer details are as follows:
Realtime IT Concepts Pvt Ltd.
Lenovo Exclusive Store, Shop No.9
Fair Lawn C.H.S, S.T Road,
Chembur, Mumbai – 71
Lenovo contact person: Mahadev
Thanks & Regards
Avin Shetty
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