dispatched shoe with wrong colour

Location/place: shimla

Name of company/service: puma india

i would like to tell u that i bought a shoe from puma india…..Order #100008768 (placed on July 29, 2012 11:03:03 AM IST)

MEN’S FERRARI DRIVING POWER LIGHT LOW SHOES
Color : BLACK, RED, WHITE
Size : 9

but the shoe i recieved was grey…
now they are not even responding to my complaint…………….. Shipment
#100005127 for Order #100008768