Location/place: Lucknow
Name of company/service: infibeam
This is to inform you that hand set is not functioning properly and giving only 3hrs battery backup at the time of buying i confirmed that if there any problem in handset what would i do they told that you have to inform us with in three days and we would replace it, i had received the set on 01/08/12 evening and i had given telephonic intimation of the same on 04/8/12 now your ex. says that first you have to visit the service center and provide some doa certificate then we will replace it but you can not change the model number.
My first complaint is why the condition of doa certificate is kept hidden and when i asked for services as you claim in you site you people asking for 10-12 days in its TAT.
Secondly the camera of the handset is not worthy as told me that is 3MP it gives poor images in comparison to any 1.3 MP camera of any handset brand like nokia & samsung once the product is not reliable and trust worthy it should be replace with some other products as the customer already being penalized for the same.
you are requested to resolve my complaint and by giving me positive response.
After that i am having several telephonic & email conversation which i did against the complaint for furthur action.
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