Cheated by Spice Hot Spot (Defected Handset)

Location/place: Patel Nagar, New delhi

Name of company/service: Spice Mobile

(Complaint copy to Spice mobile)

Hi

My name is Ajay kumar & I purchased a Spice Mobile (Mi-415) on 16th of July 2012 in Delhi from Spice Hot Spot, West Patel Nagar, New Delhi-110 008.
Unfortunately, my experience with this product has been very disappointing. I give below the details of my experiences with the product:

MODEL No- Mi-415

1) When I purchased the handset it covered with temporary plastic protector screen (which was coated by the company) & noticed one big mark on screen, the store keeper conveyance me to buy it with statement “don’t worry the mark is only on plastic sheet not on phone screen & when u remove the plastic it has gone”, but when I removed the plastic sheet the mark was still there & it looks really weird on new handset.

2) The other problem with this phone is handset mike, whenever l used this handset for talking got so many negative feedbacks from my friends/relatives & its really big draw back for any of company.

3) One more challenge with this phone is connectivity, that am always struggling with handset for network connectivity. Its Dual sim phone & I used Vodafone & Reliance both of the networks but always received very low or some times no network. when the other handsets with same numbers gotta full networks with no disturbance

After so many follow up with Hot Spot Patel nagar store I finally had discussion with your Store keeper Mr.Balvinder & he sent my handset for repairing to service center, but after one week am not receiving any positive response from spice center or store.

I am also really surprised to see so many complaints against the same Spice handset in consumer forum website, its really terrible experience with spice.

You would notice that ever since I bought this phone, I have been having problems and have had to invest in an alternate phone for standby purposes so I would request you to immediately replace my phone with a new handset or repair the previous one.

I have undergone a lot of stress and agony because of this malfunction from time to time.

Screenshot attached of reciving of handset for your reference.

Thanks & Regards

Ajay Kumar

9654296527