Complaint against Airtel Services

Apr 12, 2013

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Location/place: Jabalpur

Name of company/service: Airtel

To Airtel Services,

With deep dissatisfaction, I would like to lodge a complaint against the Airtel
Broadband Services. I own a connection, for which I requested the disconnection
in the month of December 2012:

Here are my grievances towards the process:

I requested a disconnection in November, but get the updates from Customer care
that we have to pay till December. I again put a request by calling at 121 on
December 2012, and agreed to pay the billed amount for the cycle by 06 Jan
2013. After paying the bill, we have contacted the Airtel Customer Care for
discontinuing the connection but they said that the new bill is already
generated and we need to pay it for the bill cycle December to January with the
due date 06 Feb 2013.

These are our Payment details for the amount we paid two times:

On 30/01/2013 E-Receipt no. 130340089 Amount 3200/-

On 06/02/2013 E-Receipt no. 206897958 Amount 475.80/-

We have also re-lodged the complaint for closing the connection on the same day
i.e. 06 Feb 2013, Complaint No 28392770, but they still did not provided the
resolution for that. Even the connection was already barted from November 2012,
as we were unable to use the services.

Now I am again seeing the new bill generated for the billing period of Jan- Feb
with the due date of 09 March 2013.

The most annoying thing is my connection is already dead since November 2012
and I am continuously requesting for closing the number, but I am receiving
continuous bills. I am not at all willing to pay this bill. This is weird and I
want to settle this as soon as possible. I am highly dissatisfied with Airtel
as they are unnecessarily charging for another month.

Please look into the matter as I have locked the request on 20 November, then
28 December and 06 February and want to ignore this new amount with proper NOC
receiving from Airtel.

Comments

142 responses to “Complaint against Airtel Services”

Airtel Presence

April 13, 2013

Namaste (28392770),

This is to inform you that your concern listed on 12 April 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [email protected].

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[email protected]

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Airtel Presence

April 13, 2013

Namaste (28392770),

We would like to inform you that your concern listed 12 April 2013, has been resolved. Should you have any queries please contact airtel customer service at [email protected].

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[email protected]

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter – http://www.twitter.com/airtel_presence
Facebook – http://www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
vijay kumar

May 28, 2013

airtel broad connection the service is very poor.As line was disconnected in the Month of March 15,2013 and was not used for two months that is upto may 15,2013 . As bill is generated you have to make the payment for the month of March,april and May. Whatever I used till March 15,2013 I paid the amount of Rs 4,500/= .

The rate is also very high the representative talk in rude manner. The account no 12033406 and land line o 022-40126674. I am will take the new connection from some one when service is very poor and rates are very high.

warm regards
vijay kumar
vijay kumar

May 28, 2013

With deep dissatisfaction, I would like to lodge a complaint against the Airtel
Broadband Services. I own a connection, for which I requested the disconnection
in the month of December 2012:

Here are my grievances towards the process:

I requested a disconnection in March 2013 but get the updates from Customer care
that we have to pay till April. I again put a request by calling at 121 on
May 2013 and agreed to pay the billed amount for the cycle by April
2013. After paying the bill, we have contacted the Airtel Customer Care for
discontinuing the connection but they said that the new bill is already
generated and we need to pay it for the bill cycle April to May 2013 with the
due date 25/05/2013

These are our Payment details for the amount we paid two times:

On 13/0501/2013 rS 3,500/=
On 19/05/2013 Rs 1000/=

as we were unable to use the services.

Now I am again seeing the new bill generated for the billing period of april 25/04/2013 to 25/05/2013
with the due date of June 15/06/2013

The most annoying thing is my connection is already dead since March 2013
and I am continuously requesting for closing the number, but I am receiving
continuous bills. I am not at all willing to pay this bill. This is weird and I
want to settle this as soon as possible. I am highly dissatisfied with Airtel
as they are unnecessarily charging for another month.

Account 12033406 and land line 022-40126674
JITENDER SINGH

June 5, 2013

Dear Sir/Mam,

Hope you are doing good!!
This is in the concern of postpaid to prepaid, About a month ago i have some problem with unexpected Mobile bill. what is why, I wan to convert my number from postpaid to prepaid and I have visited to Airtel Relationship Centre in ( Vandana Communication Paschim Vihar New Delhi – 110063) regarding this concern then Operation Executive told me software is not working so please come after few days, again I have visited in Pashchim vihar Branch after few days then Operation Executive made same excuse like our internal software is not working. After that I have visited with same problem in Uttam nagar’s Outlet then have got an excuse from Executive SIM not available. Again I have visited to Motinagar’s Airtel Relationship Centre with the same concern then Executive old me software is not available, then i returned hopeless, and inspite of this again I have visited to Kirtinagar’s Airtel Relationship Centre, then got a reply from Executive that Software login ID has been blocked and not working last 4 days.

Lastly I made a call to the customer care on 09716986923 then I have word with Mr Gaurav customer care Executive at the same time he talk with concern person of Kirtinagar’s Outlet, after this conversation with both of them. Mr. Gaurav told me please come after few days back. at that time I told him i am going to out of Delhi (in Roaming for one month), I am Facing this type of problem last one month and inspite of this he was saying he told me that when ever you come back in delhi, then you can register your complain for this concern any of Airtel Relationship Centre in Delhi. Then I told to Mr. Gaurav I haven’t got any solution in this concern then what the benefit for the Airtel Relationship Centre, Customer Care Centers, Nodal Offices and airtel grievance redressal cell. then he told me u can do any thing against this matter if you dont have Complain ID then I am providing you the Complain ID i.e [email protected]. then he provided me the same.

During the above conversation i made a call to 121 customer Care. then my complain has been registered by the with mentioned below details and 121 customer Care Executive told me that our Executive will visit your address to collect the document within 24 hours. but it has been completed one week and I haven’t got any response from Executive till yet.

Complaint Reff No.- 92113418
121 Gold Care Executive
Exctv Name :-Mr. Sadin
Customer ID No- 1289962937

After some days again I call to the customer care regarding this complain then they told me there is no this kind of complaint registered here.

Hare I would be gladful if you take an actions regarding this matter, and if you will not take any action against this complain then I will make a police complain against your rubbish behaviour and services. and also i will change the service provider/operator.

Sincerely yours !!!
JITENDER SINGH
Mob :- 9910232700 & 9899872616
JOGINDER SINGH

June 7, 2013

My airtel prepaid number is 9729345096. I am from karnal, haryana.
I recharged of 198 2GB unlimited plan. Customer care said me that i will get 80 to 100 kbps for first 2GB and then 40kbps. I recharged it on 1st or 2nd june. For first 2GB I only got speed of less than 10kbps. My 2GB is over and now i am getting worst speed of 0.5kbps to the “maximum” 1kbps. When i call customer care, i get a computer saying “now dial *121# and manage all your airtel accounts. Thank you for calling airtel” and then the call is automatically disconnected.
I am very much annoyed with the airtel services. Firstly, getting speed of less than 1kbps and then i cannot reach customer care. Please solve this issue.
Tarakeshwar Rano

June 14, 2013

Tarakeshwar Rano from Indian Air Force
My airtel prepaid number is 9163016656. I am from kolkata, West Bengal.
Automatically Rs 120 cut from my mobile without any intimation When i call customer care, i get a computer saying “now dial *121# and manage all your airtel accounts. Thank you for calling airtel” and then the call is automatically disconnected.
I am very much annoyed with the airtel services. Firstly, cutting money aumatically and then i cannot reach customer care. Please solve this issue.
Anonymous

June 18, 2013

Dear All,

Can you take a look in this matter I am getting frustrated with repeated calls from your Organization about the overdue payment against my connection(7738045025).

I narrated the whole story time and again several time to your support desk people and also to those who called me.

Neverthe less I will tell you the whole story again

I took the connection from one of your Franchise(Contact number : 9987407065) on 21-Dec-2012 with a promise that for initial 2 months
the charges would be Rs.950(i.e. Rs. 475/- per month). I was hesitant to believe this offer but he promised me that its a special offer for the
people who are working with Big corporates and I believed on him.

For the first month it worked ok as he promised but next month I got the bill of Rs. 975/- which was not as per the promised and I called this
person(Contact number : 9987407065) to which he told me that he will look into this matter and will contact me. I waited for one day but no
call from him then I called him again but this time no response to my call and I kept calling but everytime the my call returned with no answer.

Meantime I got call from your helpdesk for the overdue payment and I told them this story and asked them to stop my connection immediately as I am cheated and I also stopped using the connection.

I kept getting calls to make the payment and I was told the due amount is over Rs. 3000, I am still clueless as how the amout went up from Rs. 450/- (which is promised to me) to Rs. 3000/- as I stopped using the connection long back.

I had to literally run pillar to post to stop\cancel my connection.

Being such a Big name in Indian Telecommunication Industry I didn’t expect such a service and frustrating calls to the customer and I expect them to be stopped with immediate efcect.

I am working for a Corporate client with headcount of over 40,000 in india and I expect at-least 15000 of my team-mates are using Airtel connection be it for Telephony,Broadback or HD, do you want me to share such service with them…?

Regards
Rajesh Gaikar
pund

July 2, 2013

otha thevicdiya pasangala
Saravanan

July 6, 2013

I applied for changing my airtel mobile account from Prepaid to Postpaid and all the verifications (Physical and document verifications are done on 27th June 2013) are done on 27th June 2013, but till now my SIM card is not yet activated. Whenever I call Airtel executives, they used ask me to wait for 4Hrs, 8 Hrs, 24 Hrs, 48 Hrs etc.,
Name Saravanan
My Mobile Number is 9560687174
Alternate Number is 8512004548

They also agreed that the problem in their side.
Please suggest me in a right way to proceed to get justice for my Problem.
Saravanan

July 8, 2013

I was receiving frequent calls from Airtel for Postpaid migration and I applied to change my connection from Postpaid to Prepaid on 26th June 2013.

I applied for changing my airtel mobile account from Prepaid to Postpaid and all the verifications (Physical and document verifications) are done on 27th June 2013, but till now my SIM card is not yet activated. Whenever I call Airtel executives, they used ask me to wait for 4Hrs, 8 Hrs, 24 Hrs, 48 Hrs etc.,
Name Saravanan
My Mobile Number is 9560687174
Alternate Number is 8512004548

They also agreed that the problem in their side.
Please suggest me in a right way to proceed to get justice for my Problem.

The service numbers given by Airtel customer care executives also not valid to contact this nodal officers. I mailed Nodal officers and 121 but I did not receive any solution for the above issue.
my mail ID is [email protected]

I approached Airtel stores at Shara Mall in gurgaon for continuously 7 days ( 1st July to 7th July 2013), but the problem remains.

Due to this problem I am very much disturbed and I want to send a legal notice to Airtel through consumer court. Please advice me the procedures to bring this Airtel to consumer court, so that i get justice.
Jay

July 9, 2013

Here is some information about Airtel from Trai and govt.
( Bharti Airtel, country’s largest private
telecom operator, accounts about a third
of the complaints on billing and tariff
received by Trai in the first 10 months of
this fiscal, Parliament was informed
today. “During the financial year 2012-13 up to
January, 2013, Trai has received 2,419
complaints relating to billing and tariff
including complaints relating to
overcharging of tariff,” Minister of State
for Communications and IT Milind Deora said in a written reply to the Rajya
Sabha. Quoting from the data, the minister said
complaints against Bharti Airtel totalled
745, followed by Vodafone (505), Tata
Teleservices (345), Reliance (329), Idea
Cellular (194), BSNL (122), MTNL (36) and
others (143). On the redressal of complaints, Deora
said the Trai Act, 1997 does not envisage
the handling of individual consumer
complaints by the telecom regulator. “However, Trai has been receiving
complaints from consumers relating to
unsatisfactory resolution of their
complaints. The individual consumer
complaints received in Trai are
forwarded to the concerned service provider for redressal,” he added.)
SALMAN ALI

July 22, 2013

I CALL TO AIRTEL CUSTOMER CARE FOR 2G INTERNET PROBLEM THREE TIMES BUT PROBLEM NOT SOLVED YET. THE DATE, TIME AND REF NO. ARE FOLLOWING :

S.NO. REF NO. CALL DATE & TIME REMARKS
1. RMOAC40712939575 12.7.2013. 12:00:56 AM NOT SOLVED

2. CMOUD30715481704 15.7.2013, 12:45:13 PM NOT SOLVED

3. CMOUD30718889879 18.7.2013, 12:43:01 AM NOT SOLVED
s srinivasan

July 25, 2013

I have been using Airtel services since 2006. Inbetween a couple of years back there was some redressal from my side and Airtel solved the issue after a along process. Now since 28th of June I have a problem of slow (infact NO) broadband service from Airtel. I lodged a complaint regarding this. Airtel says that I have crossed the 100% limit of high speed internet and now I am being offered a slow speed as per my plan.

My query is I am under the same plan for the past couple of years and have not had any such difficulty before. My pace of internet usage is the same all along and nothing is different in my usage. In that case why should I experience a problem now. If this has been the plan and I had been using the internet in slow speed for the previous months there was no interruption of inconvenience in my dowloading or uploading. But this month things are totally horrible that it has created extreme inconvenience to me.

After repeated complaint and phone calls Airtel sent some technecians to whom I explained the problem elaborately. I was told that it was not their area of problem and they may convey the same to concerned departments

After all the issues I declared that I wanted to discontinue the connection as Airtel was just beating the bush saying that I have exceeded the speed limit under my plan and giving no right explaination for my query. After so much annoyance and humiliation from the Airtel I still have not received a right answer for my query.

I am also posting the mail communications consecutively for my co consumers to view.

Balaji Srinivasan Thu, Jul 18, 2013 at 8:13 PM
To: [email protected], [email protected], [email protected]
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Dear Sir/Madam,

Ref: My Airtel broadband/Telephone Account No.12334252 Telephone No.044-42550283

I received the monthly ebill ” airtel Bill for Number: 04442550283,
Bill Date: 27-Jun-2013 ”
at 2.15 p.m. on that day. On the same day at 6.15 p.m. i received an
alert “airtel broadband with user ID 04442550283_tn exceeds 80% of
high speed data usage”. On the next day at 2.15 p.m I received
another alert ” airtel broadband with user ID 04442550283_tn exceeds
100% of high speed data usage”. From then on my internet connection
is totally been horribly slow and to be precise no functioning than
slow functioning.

I have been under the same plan of service with Airtel in the previous
months and the service was smooth and satisfactory without any
complaint. I do not understand why this sudden decline in the quality
of Airtel Broadband service.

On July 6 at 2.15 pm I topped up with smartbytes for another 5 GB as
your slow service was equivalant to no service. And that too was not
sufficient. As I suspected my PC I engaged my service engineer to
look into the system which he said is perfect and no fault. In this
context I lodged a complaint with Airtel.

Your service engineer Mr.Kumar came here and found that there was no
problem in the physical setup here and as he tried to operate through
internet he found it deadly slow and told that he would take the
complaint to the concerened personnal and ask them to do the needful.
Referring to the above complaints I would like to record that the
service of your Broadband connection is totally unsatisfactory since
28th June 2013 and further to the above referred complaints as I had
no satisfactory resolving from your end I requested your cancellation
department around 2.30 p.m on on 17/07/2013 to discontinue the
broadband services.

I was told to wait for a 24hrs time wherein Airtel may rectify the
defect. Today 18/7/2013 I waited till evening but did not receive
even a call from Airtel. When I contacted I was told that the report
said that the problem was resolved. I declared that nothing was
resolved and spoke to one Mr. Anbu in cancellation department.

He has requested for another 24 hrs time to reopen my complaint and
resolve the same and if not resolved by then I can go in for
cancellation after that.

If Airtel does not resolve the problem and provide similar services as
I was experiencing previous months by 7.00 p.m tomorrow 19/7/2013
evening, I request Airtel to discontinue their services to this
Broadband and I shall not be responsible for any services charged
there-from. And as Airtel’s service was not much satisfactory for the
past weeks I shall consider the charges for that period as waived and
not liable for any Billing from Airtel thereon.

With an experience of horrible broadband services.

Dissatisfied customer,
S Srinivasan

[email protected] Sat, Jul 20, 2013 at 5:54 PM

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Namaste,

You wrote in on 18-07-2013, with a request to stop airtel fixedline number

We regret the delay in responding to your mail and inconvenience caused to you in this regard.

As per the telephonic conversation we had with you on the number you had requested for cancellation due to speed related issue.

To address your concern, we have already forwarded your complaint regarding the speed related issue with the concerned team. Our team will be contacting you shortly with an update on the issue.

As per your confirmation and willingness to continue with our services, we will not take further action regarding the cancellation.

We are privileged to have you as part of the 200 million strong (and growing!) airtel family and Sincerely look forward to your continued association with airtel.

airtel appreciates your business and always welcomes your suggestions/feedback.

Warm Regards,
Uma Kedarisetty
Customer Care
bharti airtel limited.

Balaji Srinivasan
Sun, Jul 21, 2013 at 3:42 PM
To: [email protected]
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Hi,

I regret to inform you that I never confirmed to continue your aitel
services since your services are really unsatisfactory.Don’t fabricate
truth according to your own wishes.your dishonest reply makes me more
stubborn on my decision not to continue your Airtel services.As
mentioned earlier, I have disconnected both the telephone and modem
connections at 7pm on 19th July 2013 and stopped using the services of
Airtel. The status remains the same.

S.Srinivasan

“”[email protected]
Jul 22 (1 day ago)

to me

Namaste,
Ref : Your reference number 35894310, concern regarding Slow Browsing for your airtel account
airtel regrets the inconvenience you may have experienced.
We have resolved the issue as per your Reference number 35894310. In case the problem recurs please write back to us.
Thank you so much for choosing to continue with airtel. We welcome your feedback.
Warm Regards,
Yapaganti, Reddamma
Customer Care
bharti airtel limited. ” ”

After my letter to Airtel on 21st July I have received this above mail from Airtel.

Now Airtel is confusing me in understanding if Airtel is agreeing to offer me its services as same as in previous months or if Airtel is emphasizing that it is no longer prepared to extend me its services as before.

Please confirm.

S Srinivasan

|BAL|Qrc223071322072718474428|] Inbox
[email protected] Thu, Jul 25, 2013 at 4:00 AM
To: [email protected]
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Namaste,

You wrote in on 23-07-2013, regarding low speed for your airtel broadband account number 12334252.

You have crossed your FUP limit due to which, you are getting a current speed of 256 Kbps.

As per your tariff plan, your broadband speed is 02 Mbps. According to the ‘Fair Usage Policy’, you will continue to get your actual speed of 02 Mbps till 05 GB usage in the bill cycle.

Post reaching your 05 GB limit, your download speed will be reduced to 256 Kbps for the remaining days of the bill cycle. Your bill cycle starts on 26th and ends on 25th. The speed rationalization on crossing the download threshold will be constant for the remaining days of that bill cycle. The speed will be automatically be restored to the original level at the start of next bill cycle. Please take the steps listed below to ensure a seamless broadband experience:

1. Switch off your modem/router after use,
2. Ensure that your PC has an updated anti-virus protection suite,
3. If using a Wi-Fi network please ensure that it is protected by an encryption key to prevent unauthorized access and misuse.

Further, we would like to confirm that we had already registered a request to stop the services with reference number 36019352. Our team is working on the same and the request will be resolved by 7 days from your requested date which is 23-07-2013.

Thank you so much for choosing to continue with airtel. We welcome your feedback.

Warm Regards,
Vinod Reddy
customer care executive
bharti airtel limited.
Renudevi

August 2, 2013

I have used 26 sms pack(Airtel) for 8 months. i need to stop the sms 26 service. The airtel company deduct 26 will automatically money is getting deducted from my Airtel a/c balance.

When I’m calling *121*5 ,. When trying to deactivate through *121#, it’s showing that invalid option(when I have selected to deactivate 26 Rs sms pack at last)

How can I deactivate my sms pack 26?
It’s customer service is worst. Neither they are having proper system to deactivate it through sms nor do they connect call to customer care.

My airtel no is 8754840840
SANDEEP SINGH

August 6, 2013

sir mere sirf 2 mob no hai jinka no 9415912546 8896497906 hai jo meri voter id AUC105745 registered hai inke alawa jitney bhe no is id par registered hai who mere no nhee unhe deactivate kar diya jaye
thanx
Anonymous

August 6, 2013

I don’t like airtel sevice
SUKANYA BHAWAL

August 10, 2013

For last few months from my prepaid mobile No.9748445159 Bharti Airtel has been deducting big amount while I had not used my mobile. Today (10/08/13) at 10-40 AM I spoke to No.9476272527 for 10 min. After 2 hours through SMS I could come to know that an amount of Rs.43/- is deducted. After several attempts to 121 one Mr.Debnath informed me that I had spoken to that Nos. thrice at 10-40 for 33 min, at 11-33 for 33 min & 11-46 for 24 min. These are all false. I need a clear cut reply and the amount of Rs.43/- should be credited to my A/C.
vijaykumar

August 11, 2013

i got received message from airtel on 24 july 13 is ull Talktime+Half rate calling!Rs100 ke recharge par Rs100 talktime+Loc mobile call 1.5p/2s (Val:30days).Free tariff 1din mein airtel mobile par.Offer 3din tak. i recharge on 26 july. but the call rate was changed after 15 days. that is 1.5 p/sec instead of 1.5p/2sec. i make call on 198 about 2 times 1st time they told me we transfer call to senior even after waiting 10 minute they dont take my call. i cut the call. for that they charged me 2.5 rupees. 2nd time i repeat the call on 198 they transfer call to senior. he take the call. and tell we register your compline u shortly receive complain number. but i could not receive complain number even after 15 hour and cant got solution.
i recharge on 10 aug for 2GB internet for 30 days at 196 rupees cost. THEY TOLD ME YOU GOT SPEED 80 KB/SEC. BUT I CANT GOT THE SPEED MORE THAN 20KB/SEC.
mohd kashif

August 11, 2013

tumhari company chor chor chor hai……mane 3g internet recharge keya 97 ka total 15 min surfing ki sari mb khatam ho gayi 121 adikari kunal sye baat ki to uske pas koi jawab nahi tha mare sat gali galoch ki batamizi ki …………………my no mai is baat ko leker consumer cort jauga………9634513078
sudhan majhi

August 12, 2013

Dear Sir/Madam,
I am using Airtel service for the last four months. I am using three SIMs with internet facilities. However, recently I have noticed that some of Airtel customers service guys call me several times. I had requested not to call or disturb me but they call repeatedly if I don’t pick up the call. It disturb me lots when I am in class. I received call from the following numbers 1409246017,1400350127 and 1409520100. Please let me know how to stop these call or process to complain to Police. Can I do FIR against this call.

Best regards
Dr. Sudhan Majhi
Professor, IIT Patna
pooran Singh

August 18, 2013

Dear Sir
There is a problem in that our area of tirupati Nagar Badh karol Jagatpura jaipur the stream does not flow in the network connectivity, problem persists please solve the problem immediately so we can receive smooth signal of coonectivity.
gopal kumar

September 6, 2013

05-06-2013 10.pm baj raha tha mere paas 300.mb net balace aur mai yuotube pe video dekh raha tha 30minute dekhe aur messege aaya ki you have been 70.rs charged aur mera main balance kat gaya aur jab custamer care se baat huwa to bole ki apko apka balance 12 ghante ke andar mil jayenge lekin abhi tak nahi mila hai my mo no 8809824809 isiye apse request kr rha hun ki mera balance wapas kr dijiye
Mahesh

September 7, 2013

I received sms from you after, sending sms to one of my party. In that it was mentioned that charge with 65 and you get benefit in calling to different mobiles and when I charged with I received none and when I inquired with call center I was informed that it was rate cutter. And another message I received that your problem is solved and case is closed This is cheating and and I want my money back or want general charging otherwise I will forward this to TRAI. I have attached here pic of SMS I receive from you.
I received reply from you is as follows

From – AM – AIRCCM
Namaste!Thank you for contacting us.Hope the concern related to your airtel mobile MOBILE_NO has been resolved to your satisfaction.Your reference no. is CBDOV2090110750 registered on 05 – – sep-2013 11:35

Mahesh Liningwala
97 6666 1845
Prince Bhowmick

October 1, 2013

I’m Prince Bhowmick from mumbai, my Airtel number : 9987003377. Date 27/9/2013 evening time about 5 pm i see my talk time balance 294 & 3G internet balance 297 mb, that time im calling 121 (customer care) reporting i’m not receive proper net speed, he say it solve after sometime, after 10 min i’m try to call someone but i see my balance is 0.00 & internet balance is 1.22 mb, from that days i’m calling continue customer care this matter, someone say’s yes sir we are check, it’s our fault then your amount will be return within 2 day’s, i’m waiting … this is my ref. no : RCRCB40927373111 & RMOAC40928230703 & CLTNM30928187228. but today 30/9/2013 evening 6.11 pm calling me from airtel customer care number : 9987608903, she say’s we can’t refund your amount, because here no record your deducted amount… sorry & cut my call, this is stupid Airtel matter & now i want to take action through consumer court……..
Suman K Pattnaik

October 10, 2013

It is very worst donâ€™t buy this if you are serious about network connectivity…
I am currently experiencing this….
As we were looking for good broadband connection from a carrier so we visited to Salt Lake City Center Airtel office to get broadband plan detail.
After conveying my need, one sales person confirmed to send someone to check area and to show demo in our AJ block apt. Later one day, a sales person Debojyoti came to our house and tried to show demo on 4G dongle and explained little bit about CPE Indoor Wifi device like “Airtel 4G & LTE network available in all area of Metro cities like (Kolkata, Bangalore, Pune, Chandigarh,â€¦, etc.) and 3G network will work in other unlisted cities wherever 4G/LTE network not available.”
Finally we purchased 4G LTE CPE Indoor WIFI dongle just which is one month back and we used it for some time in AJ block. In few days after installation, we faced power problem in this device so we logged a ticket to Airtel support center. After investigation they found device was not working due to false adaptor which was provided in box at the time purchase. Customer care center asked us to either collect a new adaptor from Dum Dum or wait 2 days to get it in courier. Sales person denied us rudely when we asked his help in this matter. Luckily, airtel support person shared us an adaptor for temporary period. Recently we have shifted to new apartment which is only 3.7 KM from AJ Block and discovered a new issue that this 4G LTE CPE Indoor device is not showing any network when we tried to reconnect this device in our new apartment. So and we logged another request at airtel support center to give a permanent solution on this but they avoided our request and always said us that they will send a engineer to our home for this. After several follow up, a network engineer had come to our new apartment and tried to connect the device at every place but failed to catch airtel network. As per Network engineer, it is network coverage issue as there is no network tower available here.
Now we had come to know that 4G LTE is not working in all area of listed 4G network cities (for us it is Kolkata after when we shifted to another flat within Salt Lake, Kolkata).
As we were unaware about this Network coverage problem at the time of purchase so we asked airtel vendor to refund our money and provide us alternate broadband connection. We are following up with several people of airtel but Airtel is denying to refund device cost on return.

My airtel 4G LTE no is 8585822555. Please find service request(SR) logged for network coverage issue.

Service Request Submitted Date
—————————————-
-> 53132636 7th Oct 2013
-> 53131880 3rd Oct 2013
-> 53107233 7th Oct 2013
-> 53058962 28th Oct 2013

Also SR 52823748 submitted on 16th Sept for adaptopr issue
No update yet. ………………………. Device is unuseful and not internet service available after 28th sept 2013.
Mohana raghavan

October 10, 2013

hi ,

this is raghavan from chennai my number is 9003141576 i m here to inform you about your useless customer service department with lethargic answer and proper guidance from your junior and senior agent i called for same issue but no resolution made , shame on your service i don’t think so this service takes you higher such a worst service , your senior executive Ramesh.L was a bad example for customer service and a lady spoken today was dis connected my call when i came to 121 call time 6.30 and 6.50 , i change from your worst service … i recommend every one not to buy or not to be in your service , first i port out now ………………………..

Good Bye to your service ….

regards
Raghavan
Siba Ram Baral

October 28, 2013

Hi,
Although I am a satisfied Airtel user since last 12 years, but I am highly disappointed that Airtel did not disconnect the faulty land line ( ID 08060202173_kk ) and internet connection even though repeated calls an tickets, but instead kept billing me. They were admitting to the truth that their connection router to my area is faulty which results to no or feeble internet access. Every time I raise request for land line cancellation, they raise a ticket kept quite, didn’t act on it. As a result every month end I was receiving bill that was piling up. I stopped responding after 10th follow up. Now some one from Delhi with number 874404245 is calling and threatening me.

This complain is to complain against the same. Thanks for your understanding. Please do the needful. Approaching consumer court or filling legal harassment may not be discarded as an option if this does not get resolved.

Regards
Siba
9845760848
Shrikant

December 21, 2013

Hi Team,

My airtel friends card calling rate is .15paisa/min only airtel to and for other network .50/p But yesterday suddenly my call charges changed and have been charged for 1.2p/sec.

but now without informing Airtel friends cards charge Rs 1.00 per sms,1st call Rs 1.00 and calling rate to airtel and other network is .60 paise. Till 19/12/2013 my card was Friends card & suddenly it’s been changed to Normal card.

and I also complain for the same to costumer care they were not responding. I talked with VIJAY BAWDHANE, Please see below conversation with him

Me: Want to reason for extra deduction for A2A card.
VIJAY: He just said your card charges has been changed and the new calling rates A2A friends card .15paisa/min. and A2A normal card 1.2paisa/sec.
Me: When did this change happened, I didn’t get any intimation regarding this change.
VIJAY: Yes, Company already INTIMATED you.
Me: I said NO, I didn’t get any call/Message for it. Please tell me when they had intimated /communicated. ?
VIJAY: We don’t have update regarding this.?  (WHAT A FUNNY ANSWER)
ME: Then how are you telling that We already had communicated to you.??
VIJAY: Don’t know. But we did. (WHAT THE HELL)
Me: I want the exact details for this.
VIJAY: umm umm.. I CANT HELP YOU. :@
ME: Please revert my plan & my extra deducted money.
VIJAY: NO, WE CANT DO THIS 

What is this.??? you should not play with your customers.. this is not a way to do business, you guys are simply cheating Customers & earning money.

ONLY THEY WANT TO EAT MONEY FROM CONSUMER

9665529040

Thanks & Regards,

Shrikant A Patil
GM OnStar – LBS
MphasiS Applications
EON Kharadi Infrastructure Pvt. Ltd.SEZ,Plot # 1,
Wing 2, 1st Floor, Cluster “C”, Kharadi, Pune-411014
[email protected] | Cell : +91-9665529040
jitendra kumar

January 2, 2014

Dear sir, Today 01/01/2014 at night 11:40 pm I had call 121 adhikari . And talk with Mr.Biplaw coudhary /pandey and Mr. Ashish, I surprised too much for the language used by them,they were talk very rough language and abuses me like a Bihari villagers.I am amezed that how the no one and a bigest telicome company recruiting such people,disgusting. Kindly look the metter very seriously this is questions marks in the reputation of airtel and mittal sir.
Regards.
Jitendra Kumar
jitendra kumar

January 2, 2014

What about my complain. ?
RAHUL PRIYADARSHI

January 8, 2014

sir maine Rs. 23 recharge krya aapna mob 7789974729 1p/2sec ke liye bt yeh sirf ek din valid rha aur phir unvaild o gya hai phir bht jada call rate kt rha hai iska validity 30 days tha please iss pack ko phir se start kr diya jaye its my humble request aur mere airtel no se 121 ya 198 pe call krne pr customer care srvice person se baat bhi nahi ho pa rhahai hai please as soon as mere problems ko solve kare
SHIVAM CHANDRA

March 9, 2014

Sir,
My airtel sim (8126372843 UP WEST ) got deactivated , without a prior notice. I am facing lots of problem now . It phone showing INVALID SIM. Please activate my sim.
Thanking you
Shivam Chandra
Alternate number 9691046850
Ankit tiwari

March 22, 2014

Airtel…please stop being a fraud
when you are offering a loan for extra talk time without any notice or other you deduct money .today only i recharged my cell with 49 and not got a talk time of less than 5 minutes.Moreover there is no easy way to access your customer care Executive
Do improve your faculty and others please refrain form this company.If anyone has got a new cell do not get into business with this company.
Number:9748115990
rajesh kumar

April 12, 2014

i tried 121 customer service 25 time no replay about my call asking and cut the call automatically Indians are fools allowed the this kind of service providers. with in two day Rs.70 deducted my account i dont know reason. this kind of money you all sell your wife you will get more
http://www.airtel.in/forme/home/needhelp?
this url example how they are cheat the public any number of time u enter the request it wont be accept because that kind of program always it will say please enter valid verification code as mentioned in black box.
Rajender Nath mishra

May 15, 2014

I Rajender kumar got call in the morning 8.30 am on 15/5/2014 regarding a lottery of 25 lakh than a call came from Airtel employee from +923334460168 saying that i take out my Airtel sim card & tally the sim no written on back they assured me and told me to recharge me 350/- than he gave me a no to call his executive for confirmation lottery prize on +923005797760, than the executive Mr. Deepak sharma told me to deposit the security amount of 45000/- in PNB account of Mr. Vivek kumar jha Account no.-1405001500000301, Branch- B. K. Pal avenue, kolkatta, address- 7 amrit lal bose street and landline no.-03325543309/25435134 when confirmed from bank than i deposited 30000/- only in his account but than called me 7 said to deposit another 15000/- to other Account than I told them that I dont have mony kindly deduct that balance amount from my lottery amount than they were pressuring me that i will not get my 30000/- back if I dont deposit balance amount I got a feeling of being geting cheated at taht time my son called me to not to deposit any fund in there account as they are fraud people than we went to complaint against them in police station but suggested us to write a complaint to cyber crime cell, delhi.

So, my kind request to you sir that inform people about through net or by some kind of public awareness media as i got this bad experiance of my life.
kindly do something to stop such activity and save people who gets such calls as unkowinglyy people gets cheated. Kindly hepl me out of this sitation.
Thanks & regards,
Rajender Nath Mishra
Mobile No.-09560182035
Manhoj

May 18, 2014

Airtel is been charging me unnecessary International SMS and MMS when my postpaid connection does not have the ISD facility. Every month I observe that I get billed unnecessarily and when I try to question the Customer Care all I get to hear from them was ” Waiver” I never asked for Waiver and all I want to know is the Root Cause and none from the Customer care are able to take my request.

Hence I would like to take this matter to my legal and approach Airtel with full fledge document and see to that Airtel is sued. I was actually surprised when one of the Airtel Team lead said that he has no problem me approaching my layer regarding. Wondering how is Airtel surviving with such Clowns and illiterates…

I have not paid my bill for 3 months and will not make the payment until and unless I get a firm answer to my query and see to that I get the compensation I wanted….

I will see to that Airtel is XXXXed

My number : 91-9790971950
narveer

May 22, 2014

My airtel 4G WIFI LTE is not work from last month and so i have called and called but only made me rude and more rude with each and every call because there is no one to take charge or no compliant to solve any simple problem i am facing.
My problem is my 4g connection is not working its starts and then after some time it gets disconnected and then i have to restart it again, first of all they said i have to change my simcard because it seems to be a problem into it and i did but same thing never worked then i asked them to send over some one to fix it to till date there was only one responded with saying “that they don’t have the device on them at the movement but when ever they will have one he will come and install but during this period of failed service i was promised not to be charged cause of not using the service but today(22 may 2014) received a bill of 2247 for not using service which was never provided to me and more over no one helped me on the issue’s.
If u can help i will be pleased to continue with your services cause i am not only using 4g
I am using airtel tv and mobile no too but this is the worst ever happened to me and there is no one to ask for

Narveer
9501102481.
Anonymous

May 30, 2014

In April 2014 I asked to disconnect my phone&Broadband connection, I was requested to go for safe custody for 3 months free of charge but now I see that my next month’s bill is generated, when asked why it has come, they tell me you did not activate safe custody, truth is nobody told me that I needed to activate. How is it possible that they neither activated safe Custody nor disconnected the phone?

Alok Benjamin
0751-4043062
Confused Psychopath

May 31, 2014

This number is busy, Please dial after some time.
_____________________________
The number you have dialed is not available. Please check the number and try again.
_____________________________
The number you are dialing is out of reach, please try again later.
_____________________________
“Tring, tring” “Tring, tring” “Tring, tring” “Tring, tring” “Tring, tring” “Tring, tring” “Tring, tring” “Tring, tring” “Tring, tring” “Tring, tring” “Tring, tring” ………

“Hello? Pankaj?”

(^)_(^)
v muniratnam

June 26, 2014

with reference to my earlier complaint dated 22/6/2014 on the Post paid airtel net work connection, today received phone call from air tel personnel simply confirming name and cell number stated that the earlier post paid air tel cell phone bill was correct and disconnected. It is very bad on your part without hearing my complete reply. This is not the way to solve the problem against the complaint made by me.
Muniratnam v
9177755482
Anonymous

July 1, 2014

Hi,

I use airtel 3G dongle. Very rarely I get 3 G speed. At times I can’t even open my email. I feel my mobile 2G nework (from other service provider) works better.
As per my plan if I use more than my download limit, normal 3G charges apply. I see drastic improvement in speed after my download limit is over (because they cost more that time).
I tried many times to submit a complaint on http://www.airtel.in/forme/home/needhelp but it always fail with “Please enter valid verification code as mentioned in black box”. I tried like 30 times but everytime its same error.
jayprakash

August 2, 2014

Hi airtel,
I am a regular user of airtel before many years. I called to a customer service holder and but he didn’t gave the satisfaction answer and after I called to his manager .. he received the call and disconnected the call. The world’s largest network is having this type of unmanageable manager. .it doesn’t looks good . please take an action on the right person who has picked my phone. And more over airtel is not giving the offer according to the dms..
aniruddha agrawal

August 4, 2014

Hi, my name is aniruddha agrawal. I am having a corporate card on which I am eligible for 99rs unlimited internet plan. I had activated this plan and specifically mentioned to activate 99rs unlimited internet plan. The executive had also confirmed that my number is eligible for that plan and he is activating the same. While when in the bill came I came to know that the such plan was not at all activated and my mobile internet charges was around 3200 during that month. When i contacted the customer care they said that it is a mistake from Airtel’s part and the charges will be reversed within 48 Hrs. This whole conversation happened on 26th June and till date the charges are not reversed. Till then I had contacted numerous times to the customer care but it was all in vein. Every time in get the same response that our senior will call you in 2 hrs but i never received any call.

This is extremely pathetic service by airtel and that too their corporate customers. Definitely I am going for number portability and use some other network who value their customers.

Regards
Aniruddha
9987893482/9930134524
shanoy

August 13, 2014

Balance reduced from Rs 54.17 to Rs 7 in a minute
no call done , no internet usage . service center not picking the phone leasing to wastage of more balance . even when they pick up no positive response
mob-9871329314
yigendra

August 24, 2014

My internet is very slow speed is 6 to 10kbps airtel cnection recharge 199 unlimited 14/08/14 place solve my problem
raheesh prasad patel

September 6, 2014

Dear sir,

my name is raheesh patel, i am facing so problem, my mobile balance become detect without information 1 rupee/ minute, when i ask to customer care he is told me sir this is technical problem so we can’t do any thing for you, along she is saying your plan is activation process and 12 o clock night your balance is not debited, bu right now my balance is regular every call is going 1 rupee/minet. please help me sir what i do. my mobile no. 9993370982 prepaid airtel active from 2007.

regards

raheesh patel
meet

September 8, 2014

AIRTEL IS A CREEPY COMPANY.

BEWARE SAVE YOUR MONEY.

SERVICE IS LOW.

BILLS ARE MANIPULATED.

CUSTOMER CARE PEOPLE ARE CHEAP AND IDIOTS.

THE SAME WORDS ARE FOR ITS OWNERS CEO: Christian de Faria
Founder: Sunil Bharti Mittal
sethu

September 8, 2014

I bought a duplicate sim for No. 9597221111 on 18th Aug 2014 from “Abi communications, DINDIGUL”. The sim has not been activated, I contacted them after a week, they (ABI COMMUNICATIONS, DINDIGUL) said, We raised SR request for your number but the request has been rejected. So, they said we can give a try again. So, I bought a new duplicate sim again after a week, its the same response and suggested me to get to the NODAL OFFICE in Santhome, Chennai. So, I bought a new duplicate sim on 4th Sep 2014 in NODAL OFFICE, SANTHOME, CHENNAI, I again contacted them the NODAL OFFICE REPRESENTATIVE, they said it would get activated by 8th sep 2014 and the sim is not yet been activated and there’s no response from them too. In between I contacted 121, Its too worst, they keep on disconnecting the calls after I explain the problem or else they give me a invalid reference Number, So, I couldn’t reach your Nodal office by call too. Just give a response, whether I can get my number back or Airtel needs my number.
Its the worst response from AIRTEL. POOR SERVICE.
Just reply me that airtel needs back all the fancy numbers or can it resolve the problem?
PLEASE DON’T GIVE ME AN AUTOMATED EMAIL OR THE CALLBACK FOR EYEWASHING, BECAUSE I’M TIRED OF IT.

WORST CUSTOMER SERVICE.
mayur kulkarni

September 16, 2014

Hi Airtel Team,
I am mayur kulkarni using airtel network, my mobile number is 9028522001.
I am facing network issue from 9-9-2014. Once I entered in my Guest House near by area the network will be disconnect, whereas my colleague is using same airtel network but he is getting proper network. Even I was getting proper network up to 8-9-2014. I am facing this issue at below mentioned guest house address and near by area.
Shree Surya Residency No.269, A Block, A.E.C.S Layout Bangalore-560037.

I am coomunicating with airtel support team science 9-9-2014, I am calling twice in a day yet issue is not resolved. without resolving the issue my all complent are closed. ( 58023977, F1577737318, F1579902240 ). whenever I will call to customer care every time i need to explain each and every thing. After calling morethan 15 times support team gave me 9987234865 number to communicate.
Because of this network issue am not able to take with my family & my friends so it is very very painful.

Please take this issue on priority
shilpi bhattacharyya

October 25, 2014

airtel is giving me a terrible experience;.recently i recharged my 3G sim with 2GB on 19 october,within 24b october i coudnt get my connection anymore and also sim woudnt show balance.After contacting customer care they seemed suspiciously ignorant,repeated calls led a guy to tell me that i might have kept the connection on while sleeping hence i lost all my balance.I have data usage app on my computer where it showed around 4mb usage .on confronting him he kept trying to transfer the call to executive which kept taking a really long time unlike other times.The number of the connection is 9932012866.THis is the 3 occasion i have been cheated by airtel.I have lost my patience,hence will be switching to other connection in west bengal,and to all others who are past customers or would be customers i dont need to warn you,airtel is doing a great job at losing loyal customers.Their persistent harrasment has managed to make all 10 of our family members resolve to change connection.And i too will make sure to spread the word in every forumn i find.
Premkumarrao

December 12, 2014

My Cash (nearly 200 rs) is been detected and the reason said by customer care is for internet usage. But I said to customer care is didn’t use internet in my mobile. And also the usage is done in night. There is some error / Problem

Kindly let me know what is the solution for this problem. And the way of customer care person spoken to me is not rite… he speaks to rude and not given introduction about him (name) and told him to transfer the call to concern person who can really help me but he just put my call hold for 12mins and call was disconnected.

Kindly help in this regard. And any option for repay on my deduction of my money…

What is the logic need to pay for unused service.
v.kesavan

January 13, 2015

TO WHOM SO EVER IT MAY CONCERN.

SIR/MADAM,
I am V.KESAVAN, residing in sea woods, navimumbai. As there is some problem in my service provider, I want to change my mobile number for porting to your service provider[AIRTEL]. I placed my request in website. They call back me and told to meet me at my residence at 7 to 8 pm , on 6th Jan 2015. But no response from them on that day.
Next day again they called me and asked for the time to meet. I told them to come on 8th jan2015, at approx. 1pm. But they disturbed me from approx. 12 pm onwards. Then the person who came, whatever queries I asked him, he doesn’t know anything regarding my questions. He make a call to that person again and again to clarify my queries in their personal number itself, but not in official number. I gave my documents to that person for porting my 3 numbers for 9820309554,9820309553 and 9029559552.They were not guiding properly and also their way of speaking is not in a proper satisfaction. They are misguiding me.
I’m in confusion to continue this process. so, please cancel my request and send back my documents. I need the acknowledgement for the cancellation of my MNP as earlier as possible.

Thanking You, Yours Truly,
V.KESAVAN

From

V.Kesavan,
plot no.102-c, 402,
galaxy homes CHS,
Sea woods(w),nerul (w),
navimumbai-400706
venkateswara reddy

February 20, 2015

in my airtel number two days back cutted 100 rupees with n seconds,,,,
that 100 rupees we are earn get hardwork with in 2 or 3 hours………..
I want to replace my money…..
my mobile number is 7893847511

,,,.,..,.,………
Subhasish G

March 5, 2015

From: G, Subhasish
Sent: Thursday, March 05, 2015 9:51 PM
To: ‘[email protected]’; ‘[email protected]’; ‘[email protected]’
Cc: [email protected]
Subject: RE: AIRTEL :- REGARDING YOUR AIRTEL MOBILE BILL PAYMENT

Manisha,

This is really embarrassing and unnecessary wasting my time on this. There was a mail from your executive Deepa on Dec-1 2014 at 7:31p.m. to my wife @ [email protected] that the no was inactivated after making the payment of INR. 1245/-. The payment was made on 30th Nov-2014. Same mail from Deepa attached.

Now I don’t want to see any further mails or unnecessary calls from your side and I AM NOT GOING TO MAKE ANY PAYMENT TO YOU ON THIS NO AS THE DUE AMOUNT WAS PAID ON LAST NOV-2014 and STILL YOU ARE CREATING UNNECESSARRY PROBLEMS TO ME. IF YOU HAVENT CLOSED THE NUMBER ON 1ST DEC- 2014 THEN IT’S A FAILURE ON YOUR SIDE.

I am not supposed to pay anything due to your mistake. I will have to raise this to consumer forums.

Thank You,
Subhasish.
HP Enterprise Services
Telephone +91-9880125195
EMAIL [email protected]
Address: 39/40 Electronic City, HP GlobalSoft.
Company Holiday : None.
Planned Leave : None.

From: [email protected] [mailto:[email protected]]
Sent: Thursday, March 05, 2015 4:44 PM
To: G, Subhasish
Subject: Re: AIRTEL :- REGARDING YOUR AIRTEL MOBILE BILL PAYMENT

Dear Mr. Subhasish,
This is in reference to your email dated 5th March 2015, regarding billing for the airtel number 9731400955.
Basis our conversation, we would like to inform you that we have validated our records and established that your number was activated so we are unable to process any adjustment for the same so we request you kindly make the payment of Rs 1488.27/-
Your response will help us to enhance your experience with Airtel.
Airtel appreciates your business and welcomes your feedback/suggestion.
Customers touch points:
Level 1: Customer care: 121/198 & [email protected], working Hours – 24/7
Level 2: Nodal Team: [email protected] & (9987234865), working hours: 9:30 AM to 6:30 PM: Monday to Friday.
Level 3: Appellate Authority: [email protected] & (9987244865), working hours: 9:30 AM to 6:30 PM: Monday to Friday
Please visit our website http://www.airtel.in for a range of products and services.

Yours sincerely
Manisha Taluja
bharti airtel limited

———Original Message———-
From: [email protected]
To: [email protected]
Cc: [email protected]
Sent: 05/03/2015 01:42:09 PM
Subject: FW: Airtel :- Regarding Your Airtel Mobile Bill Payment

Dear Nodal Officer,

Please refer the following mail chain and take some immediate steps. This is
not at all acceptable.

Thank You,

Subhasish.

HP Enterprise Services
Telephone +91-9880125195

EMAIL [email protected]

Address: 39/40 Electronic City, HP GlobalSoft.

Company Holiday : None.

Planned Leave : None.

From: G, Subhasish
Sent: Wednesday, March 04, 2015 11:45 PM
To: ‘[email protected]’; [email protected]
Cc: ‘bhumika sharma’
Subject: RE: Airtel :- Regarding Your Airtel Mobile Bill Payment

Airtel Escalation Team,

I am writing this mail to express my ugliest dissatisfaction on recent
happenings with airtel collection team. Please refer the mail chain below,
where the no#9731400955 was asked to cancel on Nov-2014. The mail from your
executive proved that it was taken care off.

As per the attached mail, the outstanding was cleared on 30Nov-2014 and account
should have been closed but in reality, it was not. A MISTAKE FROM YOUR SIDE.

However, today I have received a call from one of your collection agents that
outstanding amount Rs.1100+ pending and according to them the number is still
active and no request was sent from me/my wife to cancel it. The person who
spoke to me literally threatened me citing legal actions. I was shocked after
hearing his arguments, and it took hours for me and my wife to find out the old
mails to provide you a proof on the same. The person called me from this
number #+91 9066199812.

The mail from Deepa and attached payment mail clearly prove that it¿s a gap
within internal Airtel teams and I have no interest to get into your internal
issues, but troubling me over the phone and talking nonsense is intolerable. I
want you take some serious steps to ensure that your collection team agents
have some basic decency when they call up customers.

Also, do let me know if this one needs to be settled out legally or you will
take care of it internally.

Thank You,

Subhasish.

HP Enterprise Services
Telephone +91-9880125195

EMAIL [email protected]

Address: 39/40 Electronic City, HP GlobalSoft.

Company Holiday : None.

Planned Leave : None.

From: bhumika sharma [mailto:[email protected]]
Sent: Wednesday, March 04, 2015 11:19 PM
To: [email protected]
Cc: G, Subhasish
Subject: Re: Airtel :- Regarding Your Airtel Mobile Bill Payment

Hello Deepa,

I have asked to disconnect this airtel num a way back. I have paid all the dues
and requested for a disconection the very moment.

I have never received a payment mail nor a disconnection confirmation mail from
Airtel. For your information, I have the transaction slip for which i closed my
dues to Airtel on 30th nov 2014 from my bank.

I have done what I have to do from my side, so please check your data at
your end correctly and get back to me.

I dont want any nasty calls/mail from airtel asking to make overdue payments
which I really dont have to.

On Wednesday, March 4, 2015, bhumika sharma wrote:

———- Forwarded message ———-
From: Deepa H
Date: Monday, December 1, 2014
Subject: Airtel :- Regarding Your Airtel Mobile Bill Payment
To: “[email protected]” <BHUMIKA
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
Amar Singh

March 11, 2015

Hi..I have recharge update for your airtel prepaid mobile 8894852840 Customer Name: Amar Singh through internet SBI Account on 27 Feb 2015 of Rs. 250 , Transaction ID – 227742573
i have got amount successfully but after some day automatic active call tone service on my number but be have not active this services and now my mobile balance are nil how that happen please clear this issue i want my money back . this is the rabies services how could be deduct my bal. why ??? if not get my bal. then complaint file to consumer services.
vinodhkumar

March 12, 2015

hi this is vinod kumar on 27th feb 2015 at around 7:00pm i have called to airtel customer care for small information there i asked about the 3g offers rate then poonam srinivas has intimated me about the offer of 156 rs rc 3g 1gb data for 28 days validity then i recharge with 156 rs then i got 500mb for the 1st tym and another 500mb for the second time here the main problem occur here our employee did not mention me the correct details of rc 156 he told me that total 1gb validity is for 28 days later i have seen my balance then the validity is showing that our 3g balance will be expired on 12th march so immediately i have dialed to the customer care again on 10th march 2015 at 08:40am then mr.irfan took my case and he immediately transferred my call to the supervisor Mrs.SABIRA she explained me about the case clearly then i started asking her that becoz of your employees wrong information i have recharged with rc 156 so what is the solution i asked THEN SHE RUDELY ANSWERED ME THAT IF HAVE ANY COMPLAINT IS THERE U HAVE TO MAIL THATS ALL NO COMPLAINTS WILL BE SOLVED HERE AND I CANT HELP YOU IN THIS CASE (she said these words to me very frustratedly with out giving any respect to the customer) at last she told me that she is arraigning me a call back option from airtel still now i didn’t get any call back from airtel so plz take this matter as a serious issue and solve my problem immediately
Anonymous

May 28, 2015

One message came from airtel *129*4# , then i choose one option from there :- Get full talktime of RC 50, get full taktime on every e recharge valid for 28 days, then my full balance was deducted today at 7 pm , i did’nt got my full talktime yet. and the website was :- http://www.airtel.in/mypacks
then i got some message from there, your MU129…. Pack something, is activated. i did’nt activated that pack then also my balance got deducted…saying that you will get full talktime. Mobile number:- 8450916736 (my airtel no.) What the hell is this going on here…
Rohit Kumar

June 4, 2015

I have suddenly got a smartbyte recharge of 60 GB and I have already 3 GBs remaining for this cycle.I called customer care, but they say that the request for smartbytes was done by me which is not possible. To prove this fact I have not recieved any OTP. please help SOS.
Chandranath

June 18, 2015

Ref: BALREF15833771 COMPLAINT – RELATIONSHIP NO. 114-100964776 – DEFICIENCY IN SERVICE

My service provider is Bharati Airtel, Pondicherry.
Need 124K nano SIM for storing 1000 tel nos.. Instead of 124K supplied 64K charging Rs 50/- (saying no bill for such items). On checking their helpline found charges are Rs 25/- only. Contacted many times their franchisee. More than 15 emails are exchanged but still no action. Only cut and paste sterio type reply without action. Being a senior citizen unable to runaround.
This is a simple case of negligence, unfair practice and DEFICIENCY IN SERVICE.
saksham

June 30, 2015

I want to know about wifi dongal of airtel.I want to know if i want to connect any mobile to wifi dongal having idea or any other sim will it work or not.
arvind

August 25, 2015

Respected sir
i have recharged online 3-g internet pack of rupees 96/- on my mobile no. 9521165734, on the date of 19/08/2015 through(www.airtel.in/personal/mobile/prepaid/easy-recharge-enter-number) and payment mode was sbi internet banking, before paying online payment Bharti airtel send me OTP no. 64407280.
My sbi Transaction reference no.IG0AOBGMW6 for Rs. 96/-.
But my mobile no.9521165734 still do not recharged for 3-g internet pack of rupees 96/-

I have call to customer care about above said grievance, but she replied that no such online recharge in being processed by you.
sir may kind interfere in this matter to give me justice by giving back of deducted amount or recharge for 3-G internet

My mail id is [email protected]
moile no. 9414064214 and 9521165734
suhash singh

August 31, 2015

Aitel Mumbai Cell No. 9004836635
ye Cell Number Duplicate Paper Work Karke Liya Hua He,
pls Check the Above same
arvind

September 7, 2015

my airtel pin no missing 4digit serial no. 1161507026086593 please send me pin no. on 9935586358 please
JAGDISH ARORA

September 21, 2015

Airtel has come up with a very good 4G not working service in Nashik which has a range of only 50 metres. The sales person from Airtel Sultan mobile number 09130020711 told me the 4G super service will work everywhere near me. This person committed that the connection will work near my home area near Pathardi Phata but I showed him that my connection was not working and was giving 2G speed.

The sales person then changed his statement saying his company does ont have towers in Nashik in all areas but is selling the service to customers and he is having a lot of problems with many customers who are having the same issues of not getting speed as mentioned.

The device sold is a Wifi Hotspot and he said it is a mobile device which you can use anywhere.

On putting a complaint at Nashik college road office the Manager first called to solve and then on visiting started arguing. I told him I did not want arguments but a resolution but he said since you have disconnected as you were not getting speed there is no law in the country where he can help if connection is closed because of faulty service.

He gave number of arguments about service not being present in that area, will offer 3G plus 4G combination and asked to spend more every month so he will offer discount only if I am ready to continue connection and pay 999/- plus service tax every month till complain is resolved. The person Imran at 0974119492 said the person who sold me the Dongle has committed a fraud and wrong commitment. Then why should I pay for Airtel staff doing wrong commitments.

The manager Imran says the hotpot device is an investment and I should keep it as a showpiece. Then should I convert my place to a museum and display this device and tell everyone about 4G service of Airtel.

Now I don’t know what do with this demo devices they are selling all over India and promising free internet bills for lifetime if you do not get the speed on internet.

The manager said to restore the service to get a solution so will they give me free internet bills for lifetime than maybe I can think of keeping the device and believe it is an investment in shares of Airtel company as promised by the Manager at College Road office, Nashik

Jagdish Arora

8446411131
[email protected]
J.K . Gopi .B.com , L.L.B

September 29, 2015

Greetings from airtel!

This is with reference to your email regarding delay in refund for your airtel CAF number ONCHENN01214768.

We have forwarded your complaint regarding refund to the concerned team. Our team will be contacting you with an update on the same by 48 hours.

48 Hours over so what is your status for my Complaint ??

I contact customer care executive also but nobody tell a proper answer ?

shalini :intrect id : ) (24/9/2015) no responce she tel u call nodal 42039583

rathnakumar 4.59 pm 25/9/2015

arun 29.9.2015 2.40 pm dissconected my call

deepa 29.9.2015 She’s tell No data’s working ..

??????????????????????????????????????

____
J.K . Gopi .B.com , L.L.B..
LOTUS CASTLE PRIVATE LIMITED
MOBILE NO : 9789985797
Remya

October 12, 2015

I “unfortunately” raised a request to convert my current prepaid number to a postpaid number on September 29, 2015. I received a reference number as well 65288786. I was provided a new sim and was told that once I get the confirmation, I need to put the new sim and call up 59059.

Later, One of your executives came twice to verify my details. On second time, he himself said, “Ma’am I know I came here last week, but still they wanted me to come again”. Fair enough, I won’t complain. You can verify as many times as you can. After all, its a matter of national security.

Now, I received a message that the address verification is completed and my number is going to be ported. As promised by you guys, my prepaid number got deactivated, at 4pm in the evening on Oct 7, 2015. After 4 hours, I tried the new sim, and it was not working. I thought it will be active after some time.

Oct 8, morning I went to a Airtel showroom in Banaswadi, and they mentioned that the new sim is not even registered to this number. They asked me to go back to the dealer. I went back, and he gave me a new sim, but mentioned that he is helpless in doing anything. Dealer asked me to call up the customer care. Your so called “Platinum” customer care guys, whom I called from another number,
asked me to either go back to the dealer or contact your nodal authority.

So now after more than 5 days, I am left with 3 sim cards, none of which works, and if someone tries calling my number, it says the number does not exist. Just because of this single issue, I am unable contact any of my near or dear ones, or to do any bank transactions or booking cabs or services or any other transactions.

If you want you can refer to the complaints |BAL|Ref21185677| or 1878133134.

I tried all your means
1) Called 121
2) Mailed to 121@airtelin
3) Mailed to [email protected]
4) Mailed to [email protected]
5) Contacted 3 Airtel Dealers

I need this mobile number for all kind of my day to day transactions. Just because I asked for the postpaid service from Airtel on 29th Sept and now I lost my mobile number. Is this the service Airtel offers to the customer?
Mahesh Babu

October 23, 2015

Hi Team,

I would like to proceed legally for not allowing my Porting from Airtel to Vodafone to my Airtel number 9164894899, I requested to migration on 15th, I got the call & confirmed it, but till now it is showing in pending state, I don’t know why you are not allowing me to move, one of your executive told to clear balance,as I went to clear my out standing amount, it is not updated in System, same was checked in Airtel store also, I was calling daily why you are not allowing me Migrate to other network.

Daily I am getting calls from backend support team, saying your request had be solved, when I call back customer care you people are saying that it is on hold.I demand explanation that why you are holding my migration as my Porting ID going expire by 26th.Without any confirmation you are raising request & closing it

Please make sure to provide your legal advisor to give this solution by Monday, I am going Legally, please get all my details I went to pay my full & final settlement but system is not allowing to clear my amount. When I checked in system my amount is showing 1 & other is 17 rupees, when this will be updated & when can I port,you are intensely holding my migration which interm effect & killing my privacy, you intensely paining me without any reason

Regards
Mahesh
9164894899
pankaj manthanwar

November 22, 2015

Dear Airtel

I have Airtel Sim from last four TO five Year in my Name :- Pankaj gopal Manthanwar having mobile no : 9503712666,

And two month we have taken smart phone of REDMI , without using Internet my Monthly Billed came :- 3361.00

While we had not use to much Internet in mobile , you can check in Our Record ,then why we had not Paid such Amount ,

but due to In front of diwali I had paid 1000/- having transaction id :- 151107387077.

Now it to hard to pay the Balance Amount , ,

So I kindly request u to settled the Mobile Billed or disconnected the Airtel Sim

KINDLY REVERT US
Mohan Das

December 9, 2015

Last night I had a balance of 150 rs , today morning I got up and see that my balance got reduced to 20 rs , 130 rs deducted.

When I called the airtel customer care , they said I have browsed internet hence it deducted. but I have not touched my phone since last night.

now neither they are able to tell what browsing has deducted this amount and neither I have way to find found.

I am in frustration to find the solution of no fault of me. only fault is my mine because I am part of such stupid airtel phone service.

they also mentioned that your internet was on so it deducted money , think of if I keep my phone in on status for next 30 days without browsing defiantly I ll be charged of 3000 rs of no usage from me.
what is this causing the problem , Airtel is not ready to find the answerer for this but they are ready to make money this way from the people?, I was keep telling them its problem , its problem , but customer care executive answere you did do browsing which is not true.

Thanks
Mohan
Diwakar

December 27, 2015

Airtel is a fraud company and he provide me a bad internet connection and it is very costly airtel
Jeena

January 22, 2016

Dear Airtel Team,

With utter dissatisfaction of airtel services I am writing my grievance to you. I have been an airtel customer for more than 5 years and in the recent times the bill payment reconciliation of my broadband connection has become a nightmare for me. My broadband line connection no. is 080-41262269. This connection was originally taken by my sister and now it is transferred to my name. In Oct 2015 your staff literally disturbed and troubled me stating that I have an overdue of Rs. 5,041 and because of which they would disconnect my services. Inspite of repeatedly assuring them that the payment has been done I was forced to sit and reconcile the statement from Dec 2013 to Sep 2015 for which I have exchanged emails with your representative Ms. Asha. Upon reconciliation it was found that all payments made by me were already accounted by the airtel team, even though your staff kept on pestering me to clear the outstanding. They immediately sent me receipts for the same as proof of having accounted.

I was hoping that after this reconciliation there would not be any further issues. However to my surprise I have been repeatedly receiving calls from your staff this month stating that I have an outstanding of Rs. 4,883 out of which Rs. 3,500 has already been cleared last month (Dec 2015) and balance 1,500 was cleared this month. I don’t understand on what basis they are claiming this outstanding when the amount has already been debited to my account.

As if this bothering was not enough by your staff, during one of the recent calls your staff who spoke to me had the audacity to tell me that I was giving false information about clearing my payment. If your staff does not have the capability to trace the payments made by your customers, it is their problem. They cannot expect me to spend hours month-on-month to reconcile your statement.

Now because of the accounting problem at your end, your team has deactivated my internet connection and now I’m helpless and forced to think of an alternative.

I have tried sending an email yesterday on the email id “[email protected]” with all the previous email communication and the email has bounced. If you wish to have this information pl send me your updated email ID and I shall forward the same again so that you can review and do the needful. Alternatively your relationship manager could call me for any clarification. But for heaven’s sake pl don’t ask the customer service staff to call me. Each time some new person calls and I have to repeat from the start and the problem persists.

I look forward to a positive response at the earliest.

Best regards.
Santhosh Kumar K

January 25, 2016

Dear Airtel Team,

Regarding the Network issue, I have been addressing this issue since 26th Oct-15, Still my problem is not solved, have been escalated this issue to the CEO Mr. Gopal Vittal but there is no proper response either from him or from from his team, and It’s very frustrating to get an automated message from your team every time,
Please do u\stand the issue addressed is not a simple thing which is impacting our business module very badly. With my sincere request again consider this complaint and take necessary action to resolve the issue.

Surprisingly recd and email from one of your team on Jan 12 saying the problem is resolved. We need to have the reports\proof stating the action is been taken and off course the results. Just a statement dosen’t speak here.

NOTE WE HAVE ALREADY COLLECTED THE INFO ON THE NUMBER IF USERS/DETAILS OF AIRTEL CONNECTIONS WITHIN THE PREMISES AND SHALL TAKE A SERIOUS STEP IF THIS COMPLAINT IS NOT RESPECTED.

Santhosh
cách trị nám da

February 1, 2016

Great post. I’m going through a few of these issues as
well..
Shariq nabil

February 11, 2016

plan was changed without asking for permission to change last six month.
Grievance is still pending please take it on priority, if the above plan is not available, it should be for all not the willingness of the service provider to allow ceratin selected customers only, since all customers are equal for you, hence the discrimination is not desirable, from a reputed organization like you.

You are requested, with a suggestion to resolve the matter to please either extend the same plan or convert this mobile number in Pre-paid connection and adjust the excess amount charged by you as rental during last few months

submitted for your consideration / conclusion
kahuto chishi sumi

February 13, 2016

I’ve been cheated time and again by airtel. They automatically activate unwanted services while browsing the internet and deducting money from the main balance. They also start billing the main balance when the internet pack is valid and has balance. They count on the consumer not complaining for a few rupees; and the few complainants give up when faced with the complicated redressal procedures. I wish we were in the U.S where I could sue them for a few hundred and for millions in punitive damages, because this scam of theirs is cheating consumers of crores and the company must be taught a lesson. Till then, goodbye and good riddance to airtel
WELLSIDE PROJECTS PVT LTD

April 21, 2016

Please find the attached purchase order. As agreed between us we have taken 3 connections (Mobile No. 8981003330, 9874891110 & 8335866611). But you are not maintaining the terms of agreement as follow;
Mobile No. SMS Mobile Data / Internet
As per Agreement Used Charged As per Agreement Used Charged
8981003330 200 (L + N) 96 Rs.7 + ST 300 MB in 4G/3G (after 64kbps speed unlimited) 729 Rs. 200 + S.T.
9874891110 200 (L + N) 2 NIL 300 MB in 4G/3G (after 64kbps speed unlimited) 946 168.84 + S.T.
8335866611 200 (L + N) 11 NIL 300 MB in 4G/3G (after 64kbps speed unlimited) 1929 Rs. 200 + S.T.

It is violation of Indian Contract Act, as per Under section 27 of the Indian Contract Act, 1872, The same has informed to your sales manager/RM Mr. Vaskar Dutta (M) 98310-49531, (E) [email protected] at last time, when we have received our 1st bill. He has assured us that the unnecessary charges will be reverse & the same will be reflect in your coming bill.

You have bare the mobile data/Internet Service for Mobile No. 8981003330 as per your 121 customercare without any our authorisation.

We request you to reverse the unnecessary charges (both months bills) and activate the plan as per our mutually agreement at earliest & intimate the same after execution.

Wellside Projects Pvt. Ltd.
(E) [email protected]
(M) 8981005550
(T) 033-40063004, 40676024/5
JAGDISH

May 10, 2016

Airtel Customer Care Executive

Since last more than 12 days almost every day I am going at your Airtel Store but all their assurances are gone in vain. On 2.4.2016 I have received a phone call from Airtel for converting my Voda mobile number 9899169493 into Airtel. Hence I have submitted the necessary documents to the caller at her Whatsup number 9350979338 (Ms. Shruti) on 4.4.2016 and my mobile number activated on 12.4.2016. On 29.4.2016 my number stopped functioning both incoming and outgoing I immediately lodged my complaint and since then I am regularly complaining verbally at your store and also sent mails. Airtel Store at Gandhi Nagar, Ghaziabad’s representative told me to resend documents at your email. I have submitted copies of my Aadhar Card and Voter ID Card for your record. In reply mail Ms. Sulekha Mandal (Service Specialist) assured me to contact me within 72 hours but till date nothing has been done at your end.

Lastly when I visited at Airtel Store at Gandhi Nagar, Ghaziabad on 7.5.16 Airtel employee Mr. Anurag told me that this number will never be activated. Due to non availability of my mobile number I am facing a lot, neither I can contact my customers nor my clients contact me. My job is hampered and my total deposited amount is wasted, I have lost my peace of mind. This is very unfair and unjust and against the norms of business, your hired puppets contact common people and trap in your different fake plans and then harass them.

I know you will not bother even to reply me but this is very unfair for such a reputed company like yours. If you thought this is not your answerability it is your misconception. I am a businessman and such practices come within the ambit of “UNFAIR TRADE PRACTICE”.

Till today you did not take any corrective step except harassing me but undoubtedly I will write the whole occurrence to PMO as well as CM of U.P., as our CM has also inaugurated his grievance cell in January 2016.

Hereunder is the my mobile’s detail:-

Mobile number 9899169493

Name & Address : Jagdish S/O Sh. Parmal Singh, H.No. 91, Gali No.5, Bhim Nagar, Ghaziabad

JAGDISH
Contact No: 7840009493
pramod abhyankar

May 20, 2016

I have prepaid connection with airtel, when I port in airtel my tarrif was 10 paisa airtel to airtel and other 30 paisa, but I still believe that tarrif valid up to only 6 month and then my normal tarrif started as usual 15 paisa airtel to airtel and other 40 paisa, but now airtel charge me 45 paisa for other network since last 5th May 2016 till one month, so I called up to airtel customer care for complaint and they said me every month yours tarrif will get change and yours call rate will increase as per the company police, so request to TRAI please take an initial action against airtel
9821403661
Vinay Yadav

June 1, 2016

Hi

I am Vinay from U.P, i just relocated in Delhi. When i relocated my Mobile number 9936765859 Airtel whose service was disabled without any information.
I thought may be its network issue or something but i didn’t worked ever.
I tried to contact at Airtel service center but in first week they denied to start the services of my number saying that it is allocated to someone else.
So when i talked to some other customer care people they told me to Visit Airtel center, after i visited 2 or 3 centers they denied to restart my services.
After the many escalation to customer care and appllate care they told me that in yearly survey they found that i was using my services very less so they stopped my services without any SMS, Call, MAIL they just closed the service.

Now i don’t know if in whole universe anyone is authorised to closed my close number and services saying that i get on 1 call per day or do only 1 call per month.
They give reason that they are not earning any benefits coz of me.

IF anyone can help me so please do it on priority.
Because i am going to file a complaint against Airtel.

Vinay
9643556076
Asim Hussain

June 2, 2016

Hello,

I am not getting proper signals of airtel at my home.
On TV you shows that we will get full network and can use 4G anywhere in India.
Then why i am not getting Airtel signals at my home.

Please do the needful to resolve this issue.
Asim Hussain

June 2, 2016

Hello,

I am not getting proper signals of airtel at my home.
On TV you shows that we will get full network and can use 4G anywhere in India.
Then why i am not getting Airtel signals at my home.

Please do the needful to resolve this issue.

9821155915
mohsin malek

June 29, 2016

Hi sir meri ahmedabad mei moblie ki shop hai or muje airtel prepaid ka demo sim chahiye par yaha par koi bi disturbed nhi aata hai plez ..relply me.
Kiran Kumar

July 18, 2016

This is the worst service that i got from Airtel. I had asked for 4G wifi data card activation on 9th and its been 9 days(till date) no action on that despite my repeated rounds with the point of sale(store) and submitting all the documents and the escalations to Nodal officer and appellate team resulted no action expect giving same answers that with in 24 hours they would resolve when ever we ask.
I think the shear size of the company gotten to their heads and they are shying away from facing the customers. Hight of operational inefficiencies with this company.
Guys – never opt for services of this company
brandzone Entertianment

August 3, 2016

Greeting for the day!!!

sir we are not happy from your services because from last one week we are following your service boy name of Mr. Nagesh, his contact no-8826290741, tellling us that he is coming one an hour but still he did not come and we are face big problem from long time in landline and net, so i humble request kindly don’t hire this type boy which destroying your company name and also cheat customer so plz fist of all solve our problem.
LT GEN D R O P DUT T

September 18, 2016

I have been requesting for correction of my name in air tel land line bill since May 2016 correct name is LT GEN DR O P DUTT Appilate committe every say it will be done in next month bill to be issued on 17 Lest promise was 17sept Ihave sent proof of name 4months It speaks very poorly of org Totally enefcient working in air tel spoiling name number one company in India
Iam retired LT Gen I was director principal of Armed Forces Medical college Pune &Hony Physician to President of India & AlsoDierectof General Armed Forces Meical Services. Land line no. 01204265437
Pasha

September 21, 2016

Dear Airtel team past 3 years we are using your 10 airtel corporate connection in our Company and past 7 months after paying RTGS payment we are facing payment posting issue. For airtel late posting issue we are suffering and paying late fee amount past 4 months. Last month we have transfer RTGS amount to airtel on 20th Aug but still they have not posted to our 10 connection.and not providing late fee waver also. Past 3 months after so many followup with your Airtel team nobody is taking care with our connection Mr.Junaid, Mr.Zain. Mr. Ameen. Mr.Praveen Mr.Prasad they are fail to posting payment. If You want to know how many followup mails we have send to Airtel.
Dear Team finally we come to know Airtel is not good for us and we are planing to transfer our connection to other ISP.

Please requesting with Airtel Team for how to disconnect our 10 corporate connection.

Regards
Pasha
9972203337
vijay pal

March 8, 2017

Dear airtel,
This is Vijay pal as I am not satisfied with airtel services, nobody listens about complaint, this Is a year now and we are facing call drop issue.
Nobody is ready resolve our issue.
everybody is sleeping in airtel and working like govt empleoyees even govt employees are being better now.
kindly check this
Vijay poal
M-9818699929
Nandkishor Kuamr

March 10, 2017

I Just gave a call to (MP,CG) Airtel cutsome care, the agent said that Airtel 349 unlimted plan is actually a limited plan. In a week airtel is giving only 1200 minutes free, post 1200 mins A to A 10p min and A to Other networks 30p min. Assuming that 349 plan is really unlimited, i have ported in to Airtel from Vodafone, trusting Airtel was a big mistake. Airtel can never provide unlimited offer. Airtel sucks!!!!!!
Bireswar Das

March 11, 2017

We are from Raymond Group taken connection from Airtel in the month of Jan-2017.
They offered 4GB+4GB data for mifi connection. We have taken 7 connection and purchased HOTSPOT device by Rs.1800/- for each. Now we are not getting proper service from them. All the HOTSPOT is showing no network inspite of paying the bill.
We have logged many complaints but they are not replying anything. Kindly look into this matter and take strict action against them.
Regards,
Bireswar Das
9874054455
airtel

March 20, 2017

Dear Vijay,

This is with reference to your post, dated 2 March 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [email protected]

Regards,
Karishma Chauhan
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter – http://www.twitter.com/airtel_presence
Facebook – http://www.facebook.com/bhartiairtelltd
airtel

March 22, 2017

Dear Vijay,

This is with reference to your post dated 6 March 2017.

We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.

You can also get in touch with us at [email protected]

Regards,
Karishma Chauhan
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter – http://www.twitter.com/airtel_presence
Facebook – http://www.facebook.com/bhartiairtelltd
airtel

March 25, 2017

Dear Vijay ,

This is with reference to your post dated 6 March 2017.

We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.

You can also get in touch with us at [email protected]

Regards,
Karishma Chauhan
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter – http://www.twitter.com/airtel_presence
Facebook – http://www.facebook.com/bhartiairtelltd
airtel.presesence

April 2, 2017

Dear Mr. Pal,

This is with reference to your post dated 06 March 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [email protected]

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter – http://www.twitter.com/airtel_presence
Facebook – http://www.facebook.com/bhartiairtelltd
Rakesh singh

April 2, 2017

Airtel is a fraud. … I want to complain against the retailer. ..I buy a new connections and also paid Rs 350 for the offer .but the retailer didn’t start yet ..and pushing date forward day by day.. I want action against him.
Dnair1974

April 5, 2017

Hello there

Same problem as the original one.
I had two old connections from a previous residence which is supposedly be disconnected as we moved on to a new location. We thought we go for two brand new Airtel broadband connections. So we did the necessary things to close the old accounts and move on to the new ones. I myself went to the nearest Outlet at M-Block GK-2 Airtel and paid all my pending amounts for the old expired connections. I even got confirmation from the authorities there that there is no amount pending for the old connection. So just couple days ago my father mention that he is getting some old pending bills for the expired broadband connection of sum of Rs600+. So I called up Airtel and asked about this problem, they said there is still that amount to be paid for the old connection. During the month of October I paid these amount in Cash and one with Card.

Airtel Receipt No: 01475676073623
Date & Time: Oct 10, 2016 3:23:46 PM
Amount: INR 76
Mode: CASH

Airtel Receipt No: 01475676102956
Date & Time: Oct 11, 2016 12:12:23 PM
Amount: INR 528
Mode: CASH

Airtel Receipt No: 01475677638876
Date & Time: Nov 12, 2016 3:20:02 PM
Amount: INR 561.09
RRN: 631786361589

I mailed Airtel 121. They said they don’t know where has the amount of Rs 561.09 mode on Nov 12, 2016 has gone. They don’t have a record for this. So I am not sure what is going on..who is taking these amounts. Please help
Anil kumar

April 5, 2017

Dear sir / madam

I have received a mail from airtel it has been written in this mail that settled amount 1500 didn’t pay till date but i have not received any message or mail from 31st march to till date against settled payable amount.All cust. Care executives are not responding with me. Is this your customer service.All customer care executives give me fake comments and wrong commitments
Subject: V poor services

Dear sir / madam

I am not satisfied with your customer services. I am suffering from 29th march on the behalf of non payment my mob.no 9910100540 has bared by by cust.care.Payement has already been done on 1st april 2017 but mob. No 9910100540 has bared again on 2 april 2017 to till date. Then i have call to customer care again then customer care executive told me that an other mob.no .7042637648 bill has been pending so no. Has bared. I have already called to customer care on 22sept.2016 night regarding this mob.no 7042637648 to deactivate all services but services was not deactivated by the customer care when your out standing amount was rs. 1400/- on 3rd October i have received a massage & mail from airtel to deactivate services due to non payment of said mob. No from October to till date manny time your customer care executives call to me every time i have explain but problem no solved. On 31st march again your customer care executive called me and i get explain to him and he told me that i can settled this amount rs.1500/- then i agree to pay that amount. He told me that i have drop a mail & message right now to pay amount of rs 1500/- but payment must be done today because our closing today then i have requested to him for two days time but he said we contect you again.So i herbly requested to resolved my probleme ASP.I wish you that our relationship will be more better in future.

Thanks & Regards

Anil kumar

Mob. 9910100540
George

April 24, 2017

I have purchased a number for Rs.3000 and its been registered on my name. I got activated but didn’t’ receive the incoming. I complained to the customer care. Then later I got call from same number which somebody is calling me from Andhra Pradesh with the same number mentioning , that number belongs to him. He is getting incoming and outgoing calls.
I have send several mails to Airtel appellate, they are not responsible nor problem is resolved.
The exact problem is this number is already sold to somebody in AP and same number sold to me. Its registered on my name. I too paid first bill too.
I have been asking Airtel to resolve the problem but they are not doing so.
What shall I do? Shall I sue them or is their any other options?
Suggest please
Cancellation of my Broadband Account

May 2, 2017

ir

I have been a cusotmer of airtle broadband from early 2009 and My number is 044 42663869
The Broadband internet connection was getting disconnected very frequently in the recent past. I had raised a request no. 81503250 on 21-Apr-2017 to cancel my internet connection and close it once for all. The request seems to have been closed in your system but my broadband connection is not yet closed, instead they have changed the plan to a lesser one (to 7GB from the earlier 60GB) without my consent.

One Mr kishore kumar spoke to me that he would get the connection closed, but no response

I am totally unhappy with the services provided, on 01-May-2017, have raised another request for cancellation Reqeust id 81869660

Reqeust some senior person to look into how requests can be closed and plans changed without the consent of the customer

Please get my connection closed, I have already made my payment 22-Apr-2017
Arshad Ayub

May 11, 2017

I am regularly compliment your senior nodal officers within three month ?
This month four time complete your nodel officer. Every time your nodel
officer three four days give a time and solved your problem. But I am wait
every commitment days. Not solved my problem. loss every day one GB as
your plan.
? Who is the response need my GB
One day I am go your Airtal store Ranchi Jharkhand Pradhan Tower near
overbrige but not solved my problem.

1. (01-02-2017)
Thank you for contacting us. The reference no. for your Airtel mobile
8969624014 is CHBNR30201973386, registered on 01-feb-2017 15:06.We will
update you by 03-FEB-17.

2. (04-02-2017)
Thank you for contacting us.Hope the concern related to your airtel mobile
8969624014 has been resolved to your satisfaction.Your Ref.no.is
CMOSE20204546737 registered on 04-feb-2017 13:15

3.(05-02-2017)
Thank you for contacting us.Hope the concern related to your airtel mobile
8969624014 has been resolved to your satisfaction.Your Ref.no.is
CMOAC20205307391 registered on 05-feb-2017 18:41

4. (08-02-2017)
Thank you for contacting us. The reference no. for your Airtel mobile
8969624014 is C4GSP30208794164, registered on 08-feb-2017 11:56.We will
update you by 09-FEB-17.

5. (10-02-2017)
Thank you for contacting us. The reference no. for your Airtel mobile
8969624014 is C4GDA30210168044, registered on 10-feb-2017 17:06.We will
update you by 13-FEB-17.

6. (8-04-2017)
Thank you for contacting us.Hope the concern related to your airtel mobile
8969624014 has been resolved to your satisfaction.Your Ref.no.is
CGPSC20408649578 registered on 08-apr-2017 06:14

7.(08-04-2017)
Thank you for contacting us. The reference no. for your Airtel mobile
8969624014 is C3GSP30413428417, registered on 13-apr-2017 17:23.We will
update you by 19-APR-17.

8. (13-04-2017)
Thank you for contacting us. The reference no. for your Airtel mobile
8969624014 is C3GSP30413428417, registered on 13-apr-2017 17:23.We will
update you by 19-APR-17.

9. (17-04-2017)
Thank you for contacting us. The reference no. for your Airtel mobile
8969624014 is C4GSP30417966992, registered on 17-apr-2017 12:54.We will
update you by 21-APR-17.
kuldeep

May 18, 2017

sir mere 153 rupay me 2Gb 28 dino ke liye offer he lekin mere ko 375 mb ka he benefit mila plzz call me & help me mobile no.9680357766
anil kumar

May 20, 2017

Sir/Madam

My landline number i.e. 0120-4300400 has been disconnected on 15.05.2017 and re-disconnection i.e. 20.05.2017. I was already been paid amounting to Rs.3300/- through cheque no.539818 dated 23.03.2017 bank statement providing through email [email protected] then not updated payments. Please take necessary action customer are facing unnecessary problem cheque was cleared in my account on dated 28.03.2017.
Rakesh kumar

June 29, 2017

sir I want to port my aircel no.9858036605 into airtel i am applying since 3 months in your store they just ensuring me but doing noting i had given all my documents to them and even paid for sim and received the sim my sim is not activating and when I call to him he used abused language and refused to port and return that i had paid .

I hope you will help me i will wt for you reply
Shashidhar Rao

July 3, 2017

Dear Airtel,
Going through the above complains, and your response,one can only say…This can happen only in India. Customers are constantly complaining that they are not getting the service, still they are unable to enforce immediate dissconnection, and to rub salt in the wound, the customers are forced to pay for another 2-3 months citing billing cycle problem.
Anyway, my Complain is that Airtel does not provide the promised data or speed . I had a Dongal earlier (no 9980684580). I used to recharge for 2-3 GB and found that the Data was shown as consumed within 2-3 days irrespective of the actual use. I used to complain and thought they will improve, but there was no improvement even after downing 3000/-Rs. I had promised myself that I would not go for AIRTEL again, but while walking in New Tippasandra, Bengaluru. I came across a AIRTEL office, which proudly proclaimed 4G. All the customer care reps also looked very professional with Airtel Logo , WIFI ( full beem) etc printed on the shirt, but besides the above there is Nothing professional about AIRTEL. I some how purchased a wifi 4G hotspot on May 21st. I took a 999/- + Taxes plan which comes to approx 1200/-pm. I was to get 10 GB + another 10 GB free. Within 10 days ( actual use was around 3GB) I got a message that 50% of the Data (ie 10GB) is consumed, after another 1week I got a message that full 20 GB had been used and I could upgrade to get more data. I have never seen such blatent lies in my life. Airtel will provide you approx 1/3rd of the promised data plan, and then they will claim that the Data is over and they will reduce the speed to such a extent that you cannot even surf, in that speed. even after 2 months there is no improvement in there service, and Iam keeping the 4G hotspot closed (most of the time) as the speed is very less. Now AIRTEL is offering 3GB data free per day, which is a big laugh. When airtel cannot provide Data as per purchased plan, then it is too much to expect them to provide additional free 90 GB/month. Even if they did, the consumer can never avail it as the speed is so slow that no one can consume above 3 GB in a month. This way they are taking there customers for a ride. But, Airtel being a big service provider they can get away with anything.
As someone said ..If you are getting ***** , you may as well enjoy it..
So Happy Surfing..
Ajay Agrahari

July 17, 2017

Sir Maine telinor se apna no. Airtel me port kraya Tha Jo ki up ka Tha or Delhi region se start ho Gaya Hai…uski koi baat no lekin usme koi bhi FRC ni ho pa this Hai Maine retailer se kraya or coupon se bhi Kiya lekin ABI Tak reacharge no ho RHA Hai …2 month ho Gaye Hai no. Activate hue abhi Tak reacharge no hua 3 bar customer care me complain bhi Kar Chula lekin koi reply ni hua…abhi Tak paresaan hu…..Mera no. 8953342453 Hai…please help sir
Tariq shaikh

July 24, 2017

I have taken wifi dongle from praladnagar branch office in ahemdabadI have paid 1950 cash after wards service was activated and after 2 days serviceswas deactivated when I went there to ask the customer care executive:- Reena behaviour was so ridiculous and telling me ur area is negative area.If it’s a negative area then why the service was activated for 2 days and the they don’t have curtsey or manner how to talk with customer I have paid for service not for free if this is the way you treat ur customer

Pls revert my amount or activate the service

Tariq shaikh
9173008848
Anjay

August 4, 2017

HI Airtel ,
I have seen your advertisement on how good is the 4G Speed Airtel is providing but as a user I would say it is the worst , it feels like I have paid for 4G data pack and I am using on 2G data connection .
You talk about the transparency in the network but I am not able to see the transparency with my experience . I have a post aid connection and 20 GB of data availaible but I am not able to browse even what is the use of having decimal figures that I cannot use .
I have checked all the connection and the network setting it shows 4G network and Datapack shows data upload and download symnbols in my mobile but none of the page is opening .
I have raised a complaint in 121 but I guess my issue still persist .
I am using my mobile in whitefield (Bangalore ) but in silicon velly your connection is like this how you will show in other states.
Airtel if my issue is not resolved within 2-3 working day I am going to switch to other service provider how atleast keep their end of promise.

NOTE !!!! and I am not going to pay the bills for the crap that I haven’t even used and I am going to put this post on customer forum also.
121 customer complaint reference number : 78344060

Thanks
Mobile No 7022782412
SAJID ALI

August 13, 2017

Airtel is not the best network provider but worst … yes its true ….
i am using it and i am facing lot of problems regarding fluctuation of network every time .. i put complaint for this to customer service and transfer my call to senior supervisor and then no one pick up the call , that mean Airtel is not best provider.
Best providers always resolve customer issues because it is customer who give you revenue and income otherwise Airtel is nothing.. i will not gonna use my Airtel no. anymore in future and choosing other network like Vodafone. my reference no. is 1st reference no. – CGPSC20810445802
2nd reference – PR081000637

DO NOT CHOOSE AIRTEL
Prasun Kr Biswas

August 25, 2017

The company starting fraud business and cheated to all customers like:
If you press *121# by ussd then 7 and then 3 automatically activate night balance 50% why?
And have no option to deactivate this why?
I think It is very fraud corrupted cheated company in india.
Thank you
Prasun Kr Biswas

August 25, 2017

My Name Prasun I have recharge Rs.399 and company offered me 84 gb high speed data daily 1gb basis on 4g handset for 84days. Recharge date 22:08:2017.
I have found very next day my balance only 512 mb and 512 mb for night balance.
How it happened ?
The company starting fraud business and cheated to all customers like:
If you press *121# by ussd then 7 and then 3 automatically activate night balance 50% why?
And have no option (ref no:9831844865 customer care) to deactivate this why?
I think It is very fraud corrupted cheated company in india.
Thank you
Gowda

September 2, 2017

I own a prepaid sim . I am getting more inconvenience from Airtel .I had got a message that saying by rechargeing 399 I get unlimited calls and internet 1gb per day for 84 days . But my internet and calling service got disconnected before my validity expires .I raised this complaint to customer care but they talk like no cares .. Even their is a huge Miss communication from customer care . Please resolve this issue for your better service
HARIOM

September 19, 2017

Sir mere es no. Pe 399 me 84 days k liye koi offer nhi h plz mujhe jlde se jlde offer de
Stuti Aroma

September 21, 2017

Such a bad internet connection why do you people exaggerate in your advertisements when you don’t give a sound network. I have used almost all networks but this airtel is just the worst one out of all please if could make it a bit better and can give a better connectivity. I spend a lot of Money for recharges and I am not able to use it efficiently. Please try and help.
Anoop Kumar Sharma

September 22, 2017

Respected sir, I have a airtel mob No 8809187681/- . Compny is erroneously deducting SMS charges @ 1.5 per SMS. Nearly 50 to 60 rupees has been deducted yet. While I have not sent any SMS to any body. I have made complaint against this to customer care but no any satisfactiry response regarding deduction given to me. Nor any amount refunded yet.
shivam chauhan

September 22, 2017

i am not satisfied with the service of airtel telecom … bcoz today i have recharged with rs 97 … airtel has send me a offer. ..of rercharge with 97 rs and u will get 2 gb 3g/4g data with one month validity … but i hve recieved only 500 mb….data….with 14 days valid …. my airtel mob no . is 9935213709
RAJESH SINGH

September 23, 2017

Dear Team,
It is very disappointing that I have been charged Rs.649 which I never opted for (international roaming daily limit pack benefit nrc)in spite of my international roaming [email protected].

You are requested to deduct the above charges from my bill amount (Rs.1242.54)for below details:

Relationship No. 1150074139

Bill No. 527433460

Mob. No. 9589322557.

Please do it ASAP and confirm.

Warm Regards

Rajesh Kumar Singh
+971-551343657(U.A.E)
+91-9589322557(India)
amar mishra

September 23, 2017

Sir,
RE: Bill of hotspot 7400470453
My father has expired on 27.7.2017 and still he is using as per your bill.

The issue is not of payment but the cheating racket undertaken by you which I shall expose in the consumer forum as well as in the appropriate media with proof so you don’t cheat people.

Your galleries are quick to take money from customers but when somebody has grievance nobody has time.

I assure I will take this to highest level of TRAI and courts to teach you a lesson.

Please acknowledge the receipt of this communication for confirmation purposes.

Regards

-Amar Mishra, Solicitor (U.K.)

+91 98210 29453

Logo

Advocates & Solicitors

Head Office:-

306,410, Vardhman Chambers, 17-G, Cawasji Patel Street, Fort,Mumbai – 400 001.

Phone:- +91 22 22046035, Fax: – +91 22 22851907

E-mail address : [email protected]

Local Office:-

1, Madhu Villa, Eksar Road, Near Devki Nagar, Shanti Ashram,Borivali (West), Mumbai – 400 103.

Phone: +91 22 65411607, Fax: – +91 22 28936909

E-mail address : [email protected]

Ahmedabad Office:-

Unit No. 1009, 10th Floor, Sakar V, Ashram Road, Ahmedabad – 380009.

Pune Office:-

101, Gurukripa Heights, 20, Aundh Road, Kirkee, Pune – 411003
http://www.srmlawassociates.com

Skype id – amar.mishra810

Confidential Note:-

This e-mail and any file transmitted with it are confidential and may be legally privileged. It is intended solely for the addressee and may not be disclosed to or used by anyone other than the addressee. If you have received this e-mail in error, please advise the sender immediately.No reliance may be placed on this message without written confirmation from an authorized representative of its contents.
Sahabuddin Mondal

September 26, 2017

Bad network
50%Incoming call rejected
I complaint helpline but kohie faida nehi hua
Mera is problem 2 mahine se ho raha…. Ek se ek complaint karti rehi…but kohi faida nehi hua..
Myn 399 rupues recharge kiea… So i want my many ..
Myn airtel ke sat or nehi rehaina chai ti..
Myn fasila karlia jio myn port karnju
Magesh

October 26, 2017

My number Airtel prepaid
9972277334

Before I am using Vodafone.now I ported to Airtel using last 20 days. worst internet service provider.i recharged ₹452 plan is unlimited calls & daily 1GB 4G data for 3 months.but internet very worst 2G speed also not browsing.compare with jio 4G it’s coming 5% speed very bad service.i called customer care also but he only convince every time not resolving this issue…
Nirmal Lama

November 29, 2017

Sir my Airtel number 9303083669 have been suddenly stopped my Mr Vipin Airtel manager without any information . Therefore I immediately inform director of Ipca Lab about the discontinue of my said number . Now Mr Vipin is stating that tell your family to continue your sim by approaching near by Airtel customer Care centre. This is a type of harassment done by Airtel . Take this matter serious as I have already given Noc to Mr vipin on 22 Aug and now the sim is inactive. I am facing lot of problems. Now Mr Vipin is not willing to active my sim . Please take necessary steps to solve my said problem or else I am going to approach consumer forum.
Nirmal Lama

November 29, 2017

Sir please help me to take necessary for the action.
yogesh kumar

December 24, 2017

This is to inform that our Airtel customer id 3000125017.your members of the team unessary activate channel with out any permission of the customer.they will also charges for this.if we are complain for this they do not refunded charges.sir,I requested to you please refund my charges which is charging for imusic space.
NIRMAL

December 26, 2017

I have take a 4G dongal on 14.12.17 & the dongal sim no 7349324343 was activated on 16.12.17 but the internet is not working till today.
I have complained several times to Airtel customer service for the past 2 weeks but there is no use, they are not responding properly, Pls I request to cancel the connection & refund the amount 1600/-.

I called several times to below customer care no they are not responding & not picking the calls & telling that it’s wrong no.
9606922198, 9606922208

Pls solve the issue or refund my amount.kindly take immediate action.
Varun verma

January 29, 2018

Sir I am from saharanpur uttar pradesh my airtel mobile no 8979760220 hai humane aapne no 499 ka recharge kiya tha lekin us me 100 SMS daily the voucher nhi chal rahe hai ok ok please solve my problem ………
Rakesh Mehndiratta

February 22, 2018

In ur customer service why ur staff give the wrong imformation to ur customers of mobile recharge why r u cheating wth customer thts not gud i have complained about ur staff NEHA who give me the wrong information..
Chirag Singh

March 25, 2018

Hello sir ,
1. My airtel No is 9760362553 belong to the area of Madhu Nagar, Agra (Uttar pradesh), pin code-282001.
2. Network / Speed of 4G plan of airtel is not working properly. Speed is very low at 30 to 200 kbps. Is airtel promise this speed to your customer on 4G.
3. If you can reply or solve my problem then please reply or resolve.
bharati

April 3, 2018

Dear Sir

I would like to take only few minutes of you’re kindly help me solving my issues

When team and managers of airtel say that they will discuss your issues with their nodal manager and get back to you so it means they should get back to me and should not call time and again and harass me for paying bill,
AIRTEL Always over promised and under deliver

There are several time when you (airtel) keeps changing their words

This was my problem and till now no solutions

Regarding our payment of mobile number 9967271981 and 9870798833 when we had a word with one of their representative for roaming plan nothing was mentioned to us later the following was the communication.

When I had a word with airtel representative they said that for the over charged bill Rs 3000 per person amount will be adjusted (as they will wave off the said amount and to my surprise again I got a mail with the revised amount wherein the adjustments amount is mentioned nowhere. (No adjustment were made to any of the number)
Yesterday while on call I told by one of the airtel representative that while doing roaming the customer care person never told be about add on package which was activated on my phone also on which she mentioned (ok sorry its a mistake from our Side I really apologize for that I will wave off that Rs550 addon. I have a question When it is a mistake from airtel end its OK they will wave off the amount otherwise they will Keep a person on a gunpoint and take out the money.
if we are on roaming plan so how the data got used so much isnt roaming plan has internet usage also. Do you think if person is traveling they ll not take a roaming plan.

As mention data usage on my bill I disagree on the usage which is mention In the bill I dont know how it is mentioned because we where on islands where there was no service was available and we lived on WiFi even at Mumbai airport and even on srilanka airport. While at Mumbai and Srilanka airport I receive a message of 7000 and immediately switched off my data package and I believe you also know that all airports provide WiFi and phone need to be switched off or have to be on flight mode when you are at flight I am not denying that we mustn’t have used yes we have used but not more than the message what we got 6000 to my husband and and 7000 to me .I can afford to pay the limited payment not more than that we will not pay this huge amount. Because of this wrong billing I am willing to pay only the message what my husband and me got for the usage that is 6000 and mine 7000.
All the calls have been recorded for the training and quality purposes I request you to kindly see how many times I have had discussed my issues and how many time I have got fake promises of getting back to me with a solution it’s been a month and I a still awaiting reply
Also I received called from the higher end manager where he was very rude and he said the reading of data usage for my bill is correct and its accurate. He was forcing me to accept and pay this huge amount of 30,000 for me and 9000 for my husand
Sir If you go and see in airtel gallery there are 120 people arguing and fighting only about excess bill
Sir airtel people is chor and Liar

Awaiting the earliest reply
Anonymous

April 9, 2018

My Address Geeta Bhawan Jaitaran Dis-Pali Rajasthan pin code-306302 Airtel 4G/3G Very Bad Network a big network problems in a location..Internet Use very low quality..calling problem and other problems created..And calling custom care for this compliments but no response so i request u technical support otherwise all Area Airtel customer to port other Networks (jio). So i finally request u solve Network issues big problem..
My Airtel Number – 9214751795
Ankush Sharma

April 21, 2018

hie, I have a Airtel Number 9686821346. which was ported recently from Vodafone to Airtel. and now today almost 20 days has been gone and still the Airtel has not even provided the connection of the same number. instead of several calls and several messages to them for activation of my sim card no response from these peoples. Airtel gallery in Andheri East Mumbai Maharashtra. they don’t even have a sense how to deal and how to convince customer. they are all fraud. even I received a call from Airtel appellate but no response after instructions given from them also.
Anonymous

April 22, 2018

airtel neteork in my area is worst than ever.
upon surfing the internet or while playing online games, the connection is often lost.and 3g connection seems more like a 2g and sometimes even worst!!
airtel claims to provide the fastest network in imdia..well, whats the use of having a fast network if it fails to provide a stable connection.
my gandma works faster than airtel!! 🙁
Remya

April 28, 2018

Airtel is the worst network in india often the network connectivity and internet speed is to less. they are giving the fake news as India’s fastest network it is the slowest network in india
Shubham singh

May 6, 2018

Worst network
Anonymous

May 18, 2018

Problems my sim airtel network please check this my number
Pranav

May 21, 2018

Airtel is not the best network provider but worst … yes its true ….
i am using it and i am facing lot of problems regarding fluctuation of network every time .. i put complaint for this to customer service and transfer my call to senior supervisor and then no one pick up the call , that mean Airtel is not best provider.
Best providers always resolve customer issues because it is customer who give you revenue and income otherwise Airtel is nothing.. i will not gonna use my Airtel no. anymore in future and choosing other network like Vodafone. my reference no. is 1st reference no. – C4GDC22005926723
2nd reference – CGPSC20520061800
And third is.C4GDC20521284434
And your customer agent is very bad because you no any problems to convert aur sim to another company
airtel neteork in my area is worst than ever.
upon surfing the internet or while playing online games, the connection is often lost.and 3g connection seems more like a 2g and sometimes even worst!!
airtel claims to provide the fastest network in imdia..well, whats the use of having a fast network if it fails to provide a stable connection.

Please resolve my problem
Sanjay patidar

June 19, 2018

I gourab , my mob- +919754825914
when i connect internet then show me disconnect another 3g suspended.
i took a plan worth 399. Unlimited call 1.4 gb!/ Day data but i can’t not use full internet data not use call and sms daily. Not proper network speed net poour network airtel
Suryakant Gitte

July 12, 2018

Dear Sir/Madam,

My name :- Suryakant Gitte

Number is :- 9405111215

I want to PORT IN Airtel ,

currently using Vodafone in but i am unable to PORT my number request to you resolve this problem on priority basis Please find Attachment Screen shot.
Seema bhoir

August 1, 2018

Dear Team,

This is Seema Bhoir from thane using ur network Airtel:(9820418409) has not paid the bill due to extended bill apart from solving problem Airtel care is calling from collection team Ms. Zoya sheikh (9987709107 /7738361123) has called from this no using harsh language to pay the bill when asked to solve query they responded cannot help request you to check and do the needful.

Note : ms. zoya was so sure that airtel cannot help anything regarding this as per her confidence level drafting this mail .

Thanks & Regards

9820418409
Ravi verma

August 5, 2018

I have offer rs 104 in unlimited all call and 1gb data per day but this offer aare not in my mobile 8538939873
Sean Dean

September 28, 2018

Filing a Consumer Complaint against Airtel Mobile , Prepaid or Postpaid, Landline, Broadband, Data Card – to get refund or compensation under Consumer Protection Act 1986 – is now simple.
kalpana tambe

September 29, 2018

mera naam kalpana tambe hai.mai goregaon (w) mumbai 400104
.
mere paas 7718927438 ye airtel number tha jo ke maine sirf mere dongle ke liye liya tha ..
5 mahine pehele mai airtel gallary (goregaon-W) gayi thi data recharge karne ke liye to vahaa ke costomer executive mr.Pratik Gond ne kahaa ke
aap baahar hamaara saathi hai aap vahaa se recharge kijiye aur cash payment kijiye..aur unhone ye bhi kahaa tha ke
koi bhi number 3 mahine ke baad hi deactivate hota hai.
kal mai airtel gallary (goregaon -w) gayi thi..raat ke 8 baje the aur shatter more than half band tha ..
baahar airtel ka saathi jitendra (surname..dont knw) tha
..maine ye number 7718927438 unko diya…vo ye number unke mobile pe check karke data plan 399/- bataaye jo maine accept kiya
unhone mujhse rs 399/- liye aur apne mobile me kuchh formalities ki aur kahaa ke aapka number activate ho gayaa hai.
ye dongal no. hone ki vajah se koi message nahi aaya.
mai raat aur din tak pareshan rahi ke data activate kyu nahi ho rahaa hai.
Dusre din mai 6.30 pm ya 7.00 pm gallary aayi,,mr. jitendra outside baithe the..
unse puchha ke number activate kyu nahi hua to vo bole shayad setting ki jarurat hogi.
mai gallary ke bhitar gayi aur customer executive miss qureshi ne bataaya aapka number deactivate ho gayaa hai ,,,,
KYUKI AAP NE 45 DIN TAK IS NUMBER KO ACTIVaTE NAHI RAKHA..
sIR/MAM..
jis insaan ko pataa hai ke 3 mahine tak uska number active rahega vo ..ye kyu sochega..
har company atleast 3 month tak number bock nahi karti hai..aur airtel ne koi message bhi nahi diya..
Sir/Mam
If you see above all, then you will find that all is your customer executives fault ..
my 399/- is so much matter to me..mere das din tak ka raashan hai..aapke liye shayad koi maayne nahi rakhta hoga,
par mere jaise middle class ke liye badi baat hai..
pls ..I m requesting you to refund my money.
Tariq Memon

October 13, 2018

This is to inform you that I m using your Airtel postpaid number with parent account 9892400003 I had added number 9320333787 this number i am facing issue no Incomming call

As check with your team all the time saying we will solve your problems

Change the SIM I had repush the settings

In the above number I want incomming on my number

Cal me on my alt number

Several time I had mail on [email protected]
[email protected]
Nodal
But still no 1 bothered

You can call me on 7666643335
FIROZ H KAGALWALA

September 12, 2019

SINCE YESTERDAY, WE HAVE SPEED PROBLEM, SO I COMPLAINED ON 198, AND I WAS TOLD TO GET A NEW 4G SIM [ I ALREADY HAD A 4G SIM], AND SO I WENT TO THE GALLERY AT HONDA CORNER, MUMBAI , AND BOUGHT A NEW SIM THIS MORNING AFTER PAYING RS.25/-, AND I WAS TOLD IT WILL START WORKING AFTER ABOUT 4 HOURS. AFTER 3 HOURS, OLD SIM STOPPED WORKING, SO I INSERTED NEW SIM, AND CHECKED THE SPEED, AND I WAS DISGUSTED TO FIND THAT THE SPEED WAS ONLY 0.5 MBPS AS BEFORE, SO I LOST RS 25/- AND WAS THERE AS BEFORE.
I HAVE BOUGHT 82 DAYS PLAN FOR RS. 448/-, I WAS SUPPOSED TO GET 1,5GB +400 MB EVERYDAY, BUT I AM GETTING 1.5GB ONLY AND NOTHING FROM 440 MB.
AIRTEL IS TALKING BIG, ABOUT THEIR SPEED HIGHEST BUT MY EXPERIENCE IS THEY HAVE LOWEST SPEED [RATHER NO SPEED ONLY]. I LOST RS.25/- BECAUSE OF THEIR CHHICHHORE CLAIMS. firoz h kagalwala,tel no. 9004425256.

O

Complaint against Airtel Services

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142 responses to “Complaint against Airtel Services”

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